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Honored Contributor

In Community Analytics, what does "(-1)" mean in the member tab?

Hi ya'll!

I wanted to confirm what "(-1)" means when viewing a member-based content report in Community Analytics (where you can see per-member page views, visits , etc - see screenshot). My suspicion is that the "(-1)" is views from anonymous users. But I suppose it could also be members who have cancelled their accounts?

2021-07-28_12-58-51.png

Anyone know for sure?

 

11 Replies 11
Respected Contributor

I'm pretty sure that's a deleted user.

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Community Manager \\ NetApp
Honored Contributor

That's what I would have thought too, but in this particular case, I can't imagine who this deleted user would be.

Users have to request deletion / account closure from us, and we haven't deleted anyone recently. This report is only for the past 7 days.

So I'm a bit baffled! I'll check with support. 

Valued Contributor

@CarolineS 

If you find out, I would love to know. Perhaps these -1 are the reason my Analytics is generally 15 to 20 % higher than my actual members when it comes to registration.

Honored Contributor

Update from support!

With reference to your query about -1 in the user report, I would like to inform you that this refers to khoros internal users(Technical Support), who access the site for testing purposes.

The analytics have been recorded when we view different parts of the community for our research in the cases. You might have noticed the -1 users in the studio-> versions where changes were done by -1, that happens when we change the admin or community plugins when we work on support cases.

Respected Contributor

Dang! I actually thought that if it wasn't a deleted account, that maybe it was Khoros Support in their ghost/support accounts. I should have replied back with it so I could get the solution credit! 8)

Now we know! Thanks for coming back with the proper answer.

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Community Manager \\ NetApp
Honored Contributor

Good thing Atlas allows for multiple solutions. Now you get solution credit too! :D

Respected Contributor

Yaay! Thanks for that- it led to me earning a new badge!

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Community Manager \\ NetApp
Valued Contributor

@CarolineS 

Thanks for the follow-up.

If I have this correct, the entrance of a Khoros employee adds a +1 thus the need for a -1.  Am I correct?  If so, how would anyone every see -1?  Shouldn't it just be 0 if this -1 is a corrective action to ensure numbers are not inflated.

Respected Contributor

The -1 seems to be a "non" user. Support can login to a community as an admin without actually having an account (i.e. "god-mode"). The only way to log that in our own communities is with a number since there is no username or ID.

I would liken it to the rules for user bans:

usernumber.png

I hope this helps :)

-Drew

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Community Manager \\ NetApp

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