Last October we moved our community from workshop.com.au to workshop.bunnings.com.au as part of rebranding our community to Bunnings Workshop and the start of much tighter integration between our community and our .com website.
It has been a positive move for us, with a significant lift in organic traffic because of the greater domain authority we now enjoy.
With plenty of planning internally and with Khoros, the right communications to your members, and redirects in place, there's no reason why the move can't be relatively painless for all.
Can I ask why you are considering the move?
Thanks Jason. We're potentially looking at some rebranding so right now we're doing an audit of what work would be needed. Fortunately, it looks like I will be able to do a lot of the superficial work myself, but changing the domain feels like area where the worst things could go wrong.
We've just launched our brand new Community this month and changed the domain. Honestly? It was quite a nightmare in our case and we're still struggling with some redirect issues.
Lessons learned that may help you avoid unnecessary stress:
Also: not every page has a corresponding page in the new Community. Be prepared that those links will show 404 as a result. Get rid of them asap.
We also wanted to have a more obvious domain, which is now https://community.dynatrace.com 🙂
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