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NUMBER OF FIRST REPLIES

Hello everyone, 

I am having some difficulties understanding some of Lithium metrics, especially one : 

NUMBER OF FIRST REPLIES
 
Can someone please explain to me how it works ?
 
Best regards, 
1 Reply 1
Valued Contributor

Hi there, number of first replies refers to the total number of first comments on overall topics during the timeframe which you've selected. 

So, if you had 10 topics, and only 4 have received a reply (so 6 topics have none) then 4 would be the total first replies. 

However, if you had 10 topics, and only 1 topic has received a response, even if that one topic has 5 total replies, your total first replies is still 1. 

Hope that helps? It's a bit confusing - also make sure you're paying attention your timeframe - if a first reply is posted to a topic that is super old, it will be included and your average minutes to first reply will be skewed. 

Manager, Community Engagement @ Workday

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