On our team, our Engagement Specialists (those working to resolve issues in our forum) work strictly out of the Lithium Response tool. However, our Community Manager works almost exclusively in the native community. When a user has behavioral issues or violates forum guidelines the Community Manager leaves Admin Notes on the forum user profile. These notes include contacts made, ban information, etc. The problem is that our Engagement Specialists have no way of seeing those notes in our Lithium Response console. Especially when it comes to bans those notes are imperative to the Specialist's work flow.
The question I have is there a OTB option to integrate those user profile admin notes into the Lithium Response profile information? If so, how can we get that enabled?
Thanks in advance for your help.
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