Public
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Advisor

No Account Available for Responding - LSW

When I am in LSW and try to respond to a thread it tells me that there isn't an account available for responding? Is this the normal behavior? How does one respond via LSW back to community?

 

Capture.JPG

7 Replies 7
Highlighted
Khoros Staff

Hi Dennis,

 

This behavior likely indicates that there is a problem with your Social Integration. Let's open a support ticket at support@lithium.com or using the case portal so that the engineers and I can help debugging this issue.

 

Thanks,

 

Bradley

Bradley Rowe
Director, Enterprise Account Support
Highlighted

Thanks Bradley...I think Jason opened up one a little bit ago.
Highlighted
Occasional Advisor

Hello! We just added some new team members and they are seeing this error. Is this still an issue we need to start a case for? We have emailed support but we thought there might be a setting that needs to be adjusted? Thanks! 

Highlighted
Valued Contributor

We're seeing this issue again. @Ellen_G  - did you ever get a solution?

Highlighted
Occasional Advisor

Hello! I think we missed a step when we added new moderators. If you go to the Admin section in Khoros Care and update the Source Integrations (look for 'Add a new account link') that might fix it!

Highlighted
Honored Contributor

@aarontw to expand on what @Ellen_G said this is what you are looking for, every user needs to have a community profile associated.

Capture.PNG

Highlighted
Occasional Advisor

Thanks @DanK!