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Occasional Advisor

Problems with embedded youtube videos

Has anyone else seen videos disappear from their post in communities and the validation URL from the preview doesn't work. Not even on this site either... is this a bug?

Screen Shot 2019-12-05 at 8.26.30 AM.png

11 Replies 11
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Honored Contributor

Hi @eharris04 -

It is a known issue affecting communities. You can track it here: https://status.khoros.com/incidents/yhqf4lmzy9jf

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Lili McDonald
Senior Community Manager @ Udemy
Connect on LinkedIn
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Occasional Advisor

@lilim I searched in the community before posting and nothing showed up, hence my creating this post. Thanks for the info, I'll now check the status.khoros.com page first.

 

 

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Valued Contributor

Would this explain this behaviour then as well in my community perhaps?

KateF_0-1575497448794.png

 

KateF_1-1575497487254.png

Came in to work a little while ago and finding a few complaints from our users, it appears to be affecting all historical videos within the community.

Cheers,

Kate

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Cancer Council Online Community

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Honored Contributor

Yep, we are seeing the same. Every historical video embedded from YouTube is currently displayed as;

[video]

Highlighted
Valued Contributor

Glad it's not just me then @DanK!

If needed, I've just logged it with support, my case number is #00307394 😊

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Cancer Council Online Community

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Honored Contributor

Also affecting us on Workshop on both forum and blog.

 

😞

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I'm going to file a case now as the incident report suggests the issue is resolved but it's not fixed for us on Workshop.

 

https://status.khoros.com/incidents/yhqf4lmzy9jf

 

Jason

 

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Highlighted
Honored Contributor

Same here. We're still seeing [video] on posts even though it's meant to be resolved now.

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Lili McDonald
Senior Community Manager @ Udemy
Connect on LinkedIn
Highlighted
Valued Contributor

Just checked all of ours, still seeing [video] as well, just updating my support ticket now.

 

Support's response overnight to the ticket I logged yesterday:

Good news, looks like Embedly has resolved the issue:

http://status.embed.ly/incidents/pvpxg6vp11pd

Please let us know if you are still experiencing issues related to this outage or if you have any further questions.

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Cancer Council Online Community