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Rate of solutions provided by employees and how to control it.

The latest challenge has been to determine how many "Solution Authored" should be coming from Support engineers or other employees versus other community members. Currently our estimate is that 25% being provided by employees overall should allow for other community users to participate and share their knowledge.

We are also questioning if implementing a waiting period before having employees answer posts is the best approach to staying at the "25% solutions provided by employee" target. 

Anyone has implemented a waiting period or worked out these targets? Thoughts?

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