Is there a place where I can fine the definitions for the reports headers? The headers that I am trying to determine the definitions for are:
Closed - Blacklist Match
Closed - Custom
Closed - Merged
Median TAR (min)
Closed - Unknown DispositionClosed - Won't Respond
Thank you. EJackson
Solved! Go to Solution.
Why sometimes closed and responses are different number from handled cases when analyzing Work Team Performance? What is the difference between them in the Analytics? Please help
What does handled exactly mean?