Any community manager's first objective should be to create a 12-24 month operational community plan complete with objectives, goals, strategies, tactical execution details, and measurements. Moving forward, you can look to the operational plan for specific goals and objectives to assess performance during a given timeframe:
I hope these are helpful - let me know if you need something more specific.
Develop a community MVP program
Train and nurture community moderators
Increase the quality, quantity, and timeliiness of answers within the communinty
Has the program(s) been implemented?
Has the answer rate goal been reached?
Have membership or discussion goals been reached?
Where are you now: answer rate, membership, etc and how hard would it be to reach the goal? 10% gain? 80% gain?
Does the CM have the background, attitude, and resources to meet these goals?
Every question will be answered within 20 minutes - may not be realistic.
Grow the answer rate from 30% to 40% - more realistic.
How long will implementation take?
Plan, design, launch a community MVP program within 9 months
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