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Valued Contributor

Signature only showing in certain boards in the community

Hi! I'm sure I am missing something pretty obvious here, but do signatures only pop up on certain boards? I'm not seeing it on our idea exchange board, but I am in our general boards 

6 Replies 6
Honored Contributor

@Finney0225,

Can you check your other pages contain this component on it.

 

<component id="body-signature-highlight-escalation"/>

 

If its contain above component in quilt, can you check this settings in your Admin.

 

To add signatures in posts:

  1. Sign in as Administrator.
  2. Go to Community Admin > Discussion Styles.
  3. Choose Posts & Topics on the left-side panel.
  4. Click Posts Display.
  5. Check Display signatures in posts.
    Parshant_0-1636442635887.jpeg

     

  6. Click Save.

Note: The Signature field will no longer be available in My Settings > Personal Information if Display signatures in posts is disabled.

.......
Expecting your Kudos and Accepted Solution to my replies.
Honored Contributor

Most likely this is a page layout issue. Quite likely your ForumMessage layout uses a component that shows a user's signature. Here's a screenshot of how that looks like in Khoros Community Studio:
Screenshot from Studio's page layout for ForumMessageScreenshot from Studio's page layout for ForumMessage

On the other hand your IdeaMessage layout might just use the body message only component which won't show the signature:
Screenshot from Studio's page layout for IdeaMessageScreenshot from Studio's page layout for IdeaMessage

You would need to add a signature component on your IdeaMessage or replace it with the "catch all" super component used on ForumMessage.

If you appreciate my efforts, please give me a kudo ↓
Accept as solution to help others find it faster.
Valued Contributor

Thank you both for this information! Let me take a further look into it - I believe one of our pages is customized, so this makes sense that maybe we forgot the component... Thanks so much!! 

Respected Contributor

@Finney0225,

We experience exactly the same issue, so it looks like a more general problem 😉

Thanks @Parshant and @Claudius for your hints! We'll also take a closer look at our layout.

It's very important, especially for our Product Managers, to have the signature in the idea exchange forums.

Valued Contributor

Oh good to know @karolinalinda - I haven't had a chance to have my team look into this yet, but I'll let you know if we find anything! Keep me posted too, please 🙂

Frequent Advisor


@Finney0225  schrieb:

Hi! I'm sure I am missing something pretty obvious here, but do signatures only pop up on certain boards? I'm not seeing it on our idea exchange board, but I am in our general boards 


Same here in Atlas-Community, in "normal" posts the signature is shown, but in posts on ideas not.

 

Comparison, my post with signature:
https://community.khoros.com/t5/Khoros-Communities-Product/How-to-report-on-labels-and-idea-statuses...

vs.

my post without signature:
https://community.khoros.com/t5/Khoros-Communities-Ideas/We-need-a-quot-Auto-Reply-quot-function-to-...

 

The question is, why this difference? 🤔

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