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Total active time

Hi, I was trying to find out the difference between total active time and total in app time in khoros. What do they mean and how I can manage productivity efficiently

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Honored Contributor

I think you are looking for the documentation on agent activities metrics.  The page includes most of the definitions you are looking for and additional context in the comments. 

 

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Thanks CyJervis, seems like I don't have access to the page. I have requested the community team via email to grant me access. Hopefully that will resolve my query. Thanks a lot

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