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Khoros Communities Product Discussions

Have questions about the Khoros Communities product? Ask them here.
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progranime

User Email Notification Defaults

Hi Community,I would like to ask if we can set specific time for example 7:00 am the user will be notify in their email? Also what is the specific time will the user notifies when we choose the Daily ...
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kgroneman

Permissions for not logged in users

I'm looking for some wisdom regarding permissions for users that have not logged in.   In all the documentation I'm finding, it *appears* that the permission defaults apply to "members" (logged in) wh...
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sateesh999

how to get Spam Quarantine notification messages in stage environment?

Hi Team,I want to test the Spam Quarantine page alignment and notifications in the stage environment. And what are the steps to see the Spam notification messages in the page "Spam Quarantine"?Thanks ...
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sleslie2017

Lithium generic training/help/tips/resources docs for our members?

Hello Community, I am trying to locate training resources for Lithium (Khoros) platform- Help documentation that can be repurposed for our members. So we are planning to migrate from Jive and of cours...
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MJWatt

Managing blog workflow (bringing this issue back to life)

How are folks who are *not* using Reach managing workflow approval on their blogs?  Are you using the blog node given this deficiency? In the process of finalizing our implementation, we've identified...
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Finney0225

To create a reply-only category or board:

I'm having a hard time creating a reply-only board. I have 2 boards under my one category. 1 board, I want to be able to give our customers the ability to post and reply. However, on the other board, ...
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jhaze

Ability to LOCK a forum thread after a post within has been marked as ACCEPTED SOLUTION?

What's up my Lith-- Khoros COMMUNITY! 🙂Question for all: Is there an ability to LOCK a forum thread after a post within has been marked as ACCEPTED SOLUTION?I've read that developers built some sort ...
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jhaze

Admin: Allow users to post externally hosted videos

Hi all -I'm looking to test the following functionality found in admin (Features > Video > Admin: Allow users to post externally hosted videos)Can anyone share some highlights of doing this in your co...
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mvanpelt

Metrics & Key Ratios

I am trying to get a better sense of what Lithium recommends  the following ratios should be or what others are using to benchmark? Average minutes to 1st reply < 1200 minutesTopics with First Replies...
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mvanpelt

Support Ticket Deflection Metrics

We are wondering what metrics Lithium or other customers recommend are leading indicators to Support Ticket deflection. We are creating a deflection score card for our customers to determine if the Co...
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