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Khoros Communities Product Discussions

Have questions about the Khoros Communities product? Ask them here.
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lilim

Jira and Lithium notifications

Does anyone use Jira for support within their community? We have a community feedback board (for issues within the community itself, not product issues) which sends email notifications to a distributi...
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Karlee92

Upload an asset NOT in stage

How do you upload an asset not in stage? I can find directions on how to upload assets in stage, but how do I upload assets in admin for my live community? 
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kgroneman

Setting an icon

I'm hoping tha someone that knows the system better than I can help me. My basic question is: How do I set an icon for a category? We have a category that display tiles that act as links to subcategor...
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fatinmunirah

Cannot remove community role

Hi all, I'm trying to add Community Admin Role to a newly registered user but failed with error. I cannot even remove existing Admin Role from another user, and this is happening in stage. This error ...
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ngs10

To be GDPR compliant, do users have to opt-in to receive community emails?

Hi, I was wondering if anyone had any thoughts on the distinction between a marketing email and automated email from the community (i.e. new post on a thread) with respect to GDPR.  Would users have t...
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kgroneman

Idea portal label question

Can you limit selection of labels in an Idea Exchange to a single lablel?   (Sorry..someone is asking me and I haven't researched it and I'm busier than a one armed wallpaper hanger so I thought I'd a...
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Reban

Limited access to documents for selected members

We are having many events for our customers this year. They are paying to attend theese events and we want them to have the documentation in a digital format afterwards. The challenge is that we have ...
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Kfernandes24

Measuring Unique customer sign ins

Hi All,  Sorry if this has been posted somewhere already.  I just wanted to know if there was anyway through LSI or Metrics (Global Admin) to measure unique user sign ins over a 12 month period.  Than...
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MarissaNeilson

Forum + Category?

Hi! I am wondering if it's possible to have both a board and a group under a category. I am trying to build a section that has a public board area for anyone to access, and a private group area that i...
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housikrausi

Problems when editing a thread by multiple users

In our community it often happens that a super user comments on a thread and a moderator moves the same thread to another board. If the super user then wants to publish his answer, an error message ap...
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