Starting a conversation is the first key step in any customer interaction, and it is a really big challenge today. Today we share how Microsoft used Community Syndication in an innovative way to make more interesting content and connect with a broader audience around the popular topic of Remote Work.
Welcome to the second blog in our series on Community Syndication. Today we are going to talk about leveraging community content to deliver customer product feedback into online product or eCommerce pages.
It’s hard to tell sometimes if your FAQs are A) working to deflect support requests and B) useful or interesting to your customers. This is probably why FAQs frequently fall to the bottom of the “To Do” list for your marketing and support teams. Community Syndication brings an easier, better way to manage FAQs that guarantees they are relevant, useful, and can update quickly with changing user needs - such as in a crisis.