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Esteemed Contributor
Esteemed Contributor

Can Tags be used and invisible to customers?

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Good day everyone,

I would like to use tags internally while not having them available to community members. For example, within my idea space, when ideas arrive, we would add tags to ideas after the fact and would like those tags invisible to community members. Is this possible?

Thank you,

Toby

Community Manager - Seismic Software
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Honored Contributor Honored Contributor
Honored Contributor

Re: Can Tags be used and invisible to customers?

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It would be possible via customisation, by default users can see the tags and the permission grants the ability to add/remove tags.

We have hidden parts of the base design so they are only visible to moderators and admins before.

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Esteemed Contributor
Esteemed Contributor

Re: Can Tags be used and invisible to customers?

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Thanks @DanK 

Community Manager - Seismic Software
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Esteemed Contributor
Esteemed Contributor

Re: Can Tags be used and invisible to customers?

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Esteemed Contributor
Esteemed Contributor

Re: Can Tags be used and invisible to customers?

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Thanks @StanGromer - however, when I go to my settings, I do not have the option. Is this something you have enabled? How do I do it?

Cheers,
Toby

Community Manager - Seismic Software
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Esteemed Contributor
Esteemed Contributor

Re: Can Tags be used and invisible to customers?

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Ah sorry, meant to add - You'll need to ping support to have them enable it.  We just discovered it ourselves, blew my mind that this is not better known as it can be flexed into multiple use cases!

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Esteemed Contributor
Esteemed Contributor

Re: Can Tags be used and invisible to customers?

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Thank you and of course, it needs to be enabled.

Why are these things not built-in?!

Like reporting, dashboards, and threaded / indented conversations.

Not your fault @StanGromer - I'm irritated with: with having the "ability" to do something, but need to move heaven and earth to do it.

 

 

 

Community Manager - Seismic Software
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Esteemed Contributor
Esteemed Contributor

Re: Can Tags be used and invisible to customers?

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On the other hand, every day is like Christmas - Two years after thinking I have learned it all, I still get to be shocked by things I didn't know existed in a random decade old thread I find 🤣

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