cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
New Commentator

Can lithium extract posts and comments from facebook or tweets from twitter into excel or csv?

Just want to know if aside from using the dashboard to communicate with customers easily, that I'll be able to easily export all conversations into a CSV file or Excel file for our reports.  If so, how is that done?  Thank you for your time!

4 Replies 4
Highlighted
Khoros Guru

Yes, when connected to your Facebook pages and Twitter handles, our product Lithium Social Web (LSW) is easily doing this among multiple other available metrics and dashboards !

 

More info right here : http://lithium.com/products/socialweb/respond

 

 

 

Highlighted
Respected Contributor

How? I tried to find a way to export out the full conversations from FB and Twitter but it would only export out the inbound items - not our replies.
Highlighted

The Raw Post export contains inbound posts and outbound replies. A row in this report will always contain a inbound post, and may (or may not) contain a reply. Each row indicates the order of the inbound post in the conversation and the order of the response in the conversation .The reporting documentation contains a data dictionary that explains the columns. Please post any additional questions too.
Highlighted
Respected Contributor

Thanks Adam!!