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Can lithium extract posts and comments from facebook or tweets from twitter into excel or csv?

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Just want to know if aside from using the dashboard to communicate with customers easily, that I'll be able to easily export all conversations into a CSV file or Excel file for our reports.  If so, how is that done?  Thank you for your time!

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Khoros Guru
Khoros Guru

Yes, our product Lithium Social Web (LSW) is easily doing...

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Yes, when connected to your Facebook pages and Twitter handles, our product Lithium Social Web (LSW) is easily doing this among multiple other available metrics and dashboards !

 

More info right here : http://lithium.com/products/socialweb/respond

 

 

 

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Respected Contributor
Respected Contributor

Re: Yes, our product Lithium Social Web (LSW) is easily doing...

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How? I tried to find a way to export out the full conversations from FB and Twitter but it would only export out the inbound items - not our replies.
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Khoros Guru
Khoros Guru

Re: Yes, our product Lithium Social Web (LSW) is easily doing...

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The Raw Post export contains inbound posts and outbound replies. A row in this report will always contain a inbound post, and may (or may not) contain a reply. Each row indicates the order of the inbound post in the conversation and the order of the response in the conversation .The reporting documentation contains a data dictionary that explains the columns. Please post any additional questions too.
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Respected Contributor
Respected Contributor

Re: Yes, our product Lithium Social Web (LSW) is easily doing...

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Thanks Adam!!
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