cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Advisor

Email Notification Config -- Non-existent domain

I've got a couple of users unable to receive emails from the community because their mail server is configured to reject messages from non-existent domains.

Emails are sent from no-reply@noreply-community.company.com (a non-existent domain).

We have the correct SPF/TXT entry in DNS, but adding a CNAME is not allowed, per rfc1034. It sounds like we just need to add an A record pointing to a server to redirect back to the community domain.

Does this sound right? How is your email set up?

---
Community Manager \\ NetApp
1 Reply 1
Highlighted
Advisor

Update: We added an A record sending requests to a server redirecting to the main community site. I've only heard back from one of the users so far, but he confirmed his email notifications work now! Any other thoughts?

---
Community Manager \\ NetApp