Khoros Atlas Logo

%3CLINGO-SUB%20id%3D%22lingo-sub-561335%22%20slang%3D%22en-US%22%3EGetting%20email%20bounce%20backs%20for%20community%20notifications%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-561335%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20everyone%2C%2C%3C%2FP%3E%3CP%3ESo%2C%20we%20have%20an%20email%20address%20for%20the%20community%2C%20it's%20not%20anyones%20work%20email.%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20are%20getting%20a%20handful%20of%20emails%20that%20bounce%20back%20due%20to%20what%20I've%20figured%20out%20is%20people%20no%20longer%20working%20at%20their%20job%20(I%20run%20a%20B2B%20community)%20where%20SSO%20is%20required%20and%20uses%20a%20work%20email.%26nbsp%3B%3C%2FP%3E%3CP%3EWhile%20assuming%20is%20not%20ideal%2C%20my%20hunch%20is%20most%20people%20who've%20left%20their%20job%20will%20have%20very%20low%20interest%20in%20coming%20back%20to%20the%20community%20-%20or%20may%20not%20even%20be%20able%20to%20given%20we%20use%20SSO.%26nbsp%3B%3C%2FP%3E%3CP%3EAnyway%2C%20I%20was%20looking%20for%20ideas%20on%20how%20to%20handle%20those%20users.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CUL%3E%3CLI%3EAssume%20their%20profile%20and%20unsubscribe%20them%20from%20the%20things%20they%20are%20getting%20emails%20about%3C%2FLI%3E%3CLI%3EMove%20them%20to%20a%20new%20group%20where%20perhaps%20notifications%20are%20turned%20off%3CUL%3E%3CLI%3EThey%20may%20return%20with%20a%20new%20company%20and%20could%20perhaps%20retain%20any%20status%20they%20had%20before%20they%20left%3C%2FLI%3E%3C%2FUL%3E%3C%2FLI%3E%3CLI%3EDelete%20their%20account%3C%2FLI%3E%3C%2FUL%3E%3CP%3EThanks%2C.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-561351%22%20slang%3D%22en-US%22%3ERe%3A%20Getting%20email%20bounce%20backs%20for%20community%20notifications%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-561351%22%20slang%3D%22en-US%22%3E%3CP%3EI'd%20just%20ignore%20them%2C%20TBH.%20Make%20sure%20your%20reply-to%20email%20address%20from%20community%20notifications%20is%20an%20un-monitored%20email%20address%20(e.g.%20%3CA%20href%3D%22mailto%3Ano-reply%40yourcompany.com%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Eno-reply%40yourcompany.com%3C%2FA%3E)%20and%20then%20just%20let%20those%20bounce%20emails%20fly!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
New Commentator

Getting email bounce backs for community notifications

Hello everyone,,

So, we have an email address for the community, it's not anyones work email. 

We are getting a handful of emails that bounce back due to what I've figured out is people no longer working at their job (I run a B2B community) where SSO is required and uses a work email. 

While assuming is not ideal, my hunch is most people who've left their job will have very low interest in coming back to the community - or may not even be able to given we use SSO. 

Anyway, I was looking for ideas on how to handle those users. 

 

  • Assume their profile and unsubscribe them from the things they are getting emails about
  • Move them to a new group where perhaps notifications are turned off
    • They may return with a new company and could perhaps retain any status they had before they left
  • Delete their account

Thanks,.

 

0 Kudos
1 Reply 1
Highlighted
Honored Contributor
Honored Contributor

Re: Getting email bounce backs for community notifications

I'd just ignore them, TBH. Make sure your reply-to email address from community notifications is an un-monitored email address (e.g. no-reply@yourcompany.com) and then just let those bounce emails fly!

0 Kudos
Reply
Loading...