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Commentator MattCurry

Has anybody integrated their support process (Salesforce in our case) with Social Media Management?

We are looking to potentially utilize the Social Media Management and pull from the community as well as Technical Support cases via Salesforce.  I an curious if anybody has exeriences with this type of approach (Using Salesforce or not)?  It seems like it would be a good way to create a single entry point into multiple activities which are similar in nature.