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Advisor

Helpfulness - Comments

Hiya, if a member has marked an article as not helpful and added a comment, where would I see that comment? I can't see this in any of the metrics or community analytics?

2 Replies 2
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Honored Contributor

I believe it's on the search page -> export search results via CSV

StanGromer_0-1594064620182.png



If you don't see it on your search page, you'll have to contact support to get it enabled.  Once enabled, you'll be able to export every article/post in Community, and a ton of data behind each.

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Thanks! I'm able to get it on the article itself but not getting it on the search export there or in Community analytics.