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Valued Contributor
Valued Contributor

How can I change my username?

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Hi all,

 

I am unable to change my username for this community. Is there any other way to change it?

Capture.PNG

 

Thanks,

Srujana Satya

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Honored Contributor
Honored Contributor

Re: How can I change my username?

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@satya - You can not update username on a lithium community as you don't have permission to update username. Send an email to communityhelp@lithium.com to update your username. 

 

Give kudos if you find my posts helpful or mark solution if it answers your query.
Tariq
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Valued Contributor
Valued Contributor

Re: How can I change my username?

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@TariqGrazitti Thank you 🙂

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Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

Re: How can I change my username?

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I'm not sure of the answer in this particular case as there is an important dependency that may vary from one community to another. The dependency is where the screen name is collected. If there is no SSO, then the answer provided by @TariqGrazitti is definitely correct as the only option is that the screen name is collected by Lithium. If there is SSO, however, the answer is not so clear. Many SSO communities, although taking care of initial registration on "their side," still hand the user over for screen name selection. Among the advantages is that it takes advantage of the built in smut and screen name filters that Lithium provides as part of this process. In that case, the answer is again correct, and the Lithum team can change the name. However, some Lithium customers, as part of their SSO integration, also collect screen name, and then send it over as part of the encrypted SSO token. In that case, Lithium cannot change it, as it will be overwritten the next time the user signs in. Instead, in can only be changed on the customer side, so the new name is sent in the token.



If my post answers your question, please mark it as an "Accepted Solution."
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Advisor
Advisor

Re: How can I change my username?

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Hi all,

We needed to change a couple of community members users names that were derogatory. After doing some investigative work in Admin, I figured out how to change the names by going to Admin>Mod Tools>Edit Users>Find Your by User Name>Change Name. 

 

I hope this helps the next person who's looking for this information. 

Rachel

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Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

Re: How can I change my username?

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Hi @rmakool,

 

Just remember that this only works if the user name is selected on the Lithium side. If you have SSO and user name selection is completed in the company registration and passed to Lithium, your method will not work. Any changes will be overridden the next time the user logs in.



If my post answers your question, please mark it as an "Accepted Solution."
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Advisor
Advisor

Re: How can I change my username?

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Thanks for letting me know @RobbL!

Rachel

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