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%3CLINGO-SUB%20id%3D%22lingo-sub-538191%22%20slang%3D%22en-US%22%3EHow%20to%20change%20default%20FAQ%20text%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-538191%22%20slang%3D%22en-US%22%3E%3CP%3EHow%20can%20I%20change%20the%20default%20FAQ%20text%3F%26nbsp%3B%20Some%20of%20it%20is%20wrong%20for%20our%20community.%3C%2FP%3E%3CP%3EFor%20example%20in%20the%20FAQ%2C%20under%20POSTING%20MESSAGES%2C%20it%20says%3A%3C%2FP%3E%3COL%3E%3CLI%3EGo%20to%20the%20board%20where%20you%20want%20to%20post.%3C%2FLI%3E%3CLI%3EClick%20the%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CSTRONG%3ENew%20Message%3C%2FSTRONG%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3Elink%3C%2FLI%3E%3C%2FOL%3E%3CP%3EThat's%20wrong%20for%20our%20community%20(and%20I%20got%20a%20nasty%20email%20from%20a%20customer%20about%20it).%26nbsp%3B%20In%20our%20community%20you%20have%20to%20start%20typing%20a%20subject%20and%20hit%20the%20CONTINUE%20button%20instead.%26nbsp%3B%3C%2FP%3E%3CP%3EI%20see%20the%20FAQ%20text%20option%20in%20Studio%2C%20but%20I%20can't%20find%20the%20actual%20text%20nor%20how%20to%20change%20it%20anywhere.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-538301%22%20slang%3D%22en-US%22%3ERe%3A%20How%20to%20change%20default%20FAQ%20text%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-538301%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you!%26nbsp%3B%20The%20options%20in%20the%20left%20column%20weren't%20obvious%20enough%20for%20me%20I%20guess.%26nbsp%3B%20%26nbsp%3BJust%20what%20I%20was%20looking%20for.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-538205%22%20slang%3D%22en-US%22%3ERe%3A%20How%20to%20change%20default%20FAQ%20text%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-538205%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F65735%22%20target%3D%22_blank%22%3E%40kgroneman%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EFrom%20your%20Stage%20environment%2C%20click%20on%20Studio%2C%20then%20Text%20Editor%2C%20then%20FAQ%20text.%20You%20can%20customise%20the%20structure%2C%20create%20your%20own%20sections%20and%20questions%2C%20and%20edit%20all%20of%20the%20existing%20text.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThis%20should%20help%20get%20you%20started%20-%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2FFAQs-email-templates-and-text%2FManage-the-FAQ-structure%2Fta-p%2F109015%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Fcommunity.khoros.com%2Ft5%2FFAQs-email-templates-and-text%2FManage-the-FAQ-structure%2Fta-p%2F109015%3C%2FA%3E%26nbsp%3B-%20but%20let%20us%20know%20if%20you%20have%20any%20trouble.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EJason%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Honored Contributor

How to change default FAQ text?

How can I change the default FAQ text?  Some of it is wrong for our community.

For example in the FAQ, under POSTING MESSAGES, it says:

  1. Go to the board where you want to post.
  2. Click the New Message link

That's wrong for our community (and I got a nasty email from a customer about it).  In our community you have to start typing a subject and hit the CONTINUE button instead. 

I see the FAQ text option in Studio, but I can't find the actual text nor how to change it anywhere. 

 

--
Community manager in the Micro Focus Community. My computer always used to beat me at chess, but it is no match for me now I changed the competition to kick boxing.
2 Replies 2
Highlighted
Honored Contributor

@kgroneman 

 

From your Stage environment, click on Studio, then Text Editor, then FAQ text. You can customise the structure, create your own sections and questions, and edit all of the existing text. 

 

This should help get you started - https://community.khoros.com/t5/FAQs-email-templates-and-text/Manage-the-FAQ-structure/ta-p/109015 - but let us know if you have any trouble.

 

Jason

 

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Thank you!  The options in the left column weren't obvious enough for me I guess.   Just what I was looking for. 

--
Community manager in the Micro Focus Community. My computer always used to beat me at chess, but it is no match for me now I changed the competition to kick boxing.