How to create account-level summary of Lithium activity in Salesforce
We have the Salesforce integration installed and working well. It gives us Lithium activity information at the Contact level. We can also see all Lithium users in Salesforce and, if it exists, the corresponding Salesforce Contact record.
What we want is a summary of Lithium activity at the Account level. For example, when looking at an Account object page, I want to see the following:
Number of Contacts that are Lithium users
Total number of logins for all Account users
Total number of minutes online for all Account users
Total number of page view for all Account users
Total number of messages read for all Account users
Another thing that would a nice to have is to easily see which Contacts in an Account are also Lithium users. The way it works now, I have to click on every Contact in the Account to see if there is Lithium information. There is no indicator in the Contacts list to determine if there is a matching Lithium user record.