Has anyone integrated Lithium with SFDC for collaborating outside the SFDC user community with pre-sales, services, partners, and/or even the prospects themselves? Trying to find anyone that is actively using Lithium with SFDC beyond cases / helpdesk.
Beyond case integration, we've done implementations using SFDC APIs to automate access to sub-communities. On authentication, we willl call SFDC to learn if the user logging in is a customer, partner, employee, certified, etc. We map these values to roles in the Community and use the role to grant/deny access to areas. Practical examples of how this is leveraged:
The mechanism we're using is post authentication (SSO or Lithium), we're calling SFDC using their API. Email is (almost always) used as the record matching fields. The response from the service needs to return the values detailed above. We map those values to previously created Roles in Lithium. We check for these roles on each login (example, an Employee leaves. Next login that role is removed).
For specific customers, I will have to leave it to them to chime in :). I can also assist directly as part of your launch Hopefully this is, at least, enough to consider another approach beyond/in addition to the Case aspect.