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Frequent Advisor
Frequent Advisor

Issue with: Article publication requests in knowledge bases I subscribe to

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Hi all -

I'm subscribed to all Knowledge Based articles within our Community. However, when a member wants to contribute to the Knowledge Base and selects 'Request Review' after creating an article, I do not receive any email notification about this.

This has been ongoing for quite some time and it hinders the member experience.

Is there a functionality in Community Admin that I need to turn on? I've made sure that the proper settings in my profile is set correctly (see screenshot for more context)

Any help is super appreciated!

- Jeremiah

Jeremiah
J-Net Community Manager
8 Replies 8
Honored Contributor
Honored Contributor

Re: Issue with: Article publication requests in knowledge bases I subscribe to

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@jhaze,

Did you check this settings in your profile as well.

notification_kb.PNG

If this is already turn on in your settings area, then you need to log ticket to support@lithium.com on this issue.

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Honored Contributor

Re: Issue with: Article publication requests in knowledge bases I subscribe to

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@jmuzzana  I believe you had logged an issue with Lithium Support on this, right?

Learning from others and helping where I can!
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Advisor
Advisor

Re: Issue with: Article publication requests in knowledge bases I subscribe to

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That's correct! We are also experiencing this issue. I logged a support ticket with Lithium and they confirmed that it is a bug. I have requested updates, but have not received a resolution date.

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Frequent Advisor
Frequent Advisor

Re: Issue with: Article publication requests in knowledge bases I subscribe to

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Hi @jmuzzana -

Cool! Is there an option to tag me in that support ticket? I'd like to keep my eyes peeled for a resolution date as well.

- Jeremiah

Jeremiah
J-Net Community Manager
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Frequent Advisor
Frequent Advisor

Re: Issue with: Article publication requests in knowledge bases I subscribe to

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Hi @Parshant -

Hmm thought I replied to you earlier this week. Apologies for the delay, but yes, I have those settings turned on.

Thanks!

- Jeremiah

Jeremiah
J-Net Community Manager
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Re: Issue with: Article publication requests in knowledge bases I subscribe to

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Hi @jhaze,

I couldn't figure out how to add you to a support ticket. However, I just requested an update on my ticket.

Lithium responded with: "One thing that did come up in the ticket is that the user must be subscribed to an article and TKB to get the notification; also the user needs to have "ignore posts I've already read" disabled in the user settings. "

I was already subscribed to each of Knowledge Bases. However, I just disabled "ignore posts I've already read" and did some tests, and now I seem to be getting the email notifications! I'm not sure how that setting would affect a new article considering I would not have read it before, but at any rate, it is working now 🙂

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Frequent Advisor
Frequent Advisor

Re: Issue with: Article publication requests in knowledge bases I subscribe to

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Hi @jmuzzana !

You are awesome! Thanks for looping me in on what the Lithium team responded with.

After disabling/checking off "ignore posts I've already read", I tested this functionality out by creating a Test article, and it worked like a charm.

Now, I'm going to see if I receive this email notif. if I sign in to my personal/guest profile *fingers crossed*

- Jeremiah

 

Jeremiah
J-Net Community Manager
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Frequent Advisor
Frequent Advisor

Re: Issue with: Article publication requests in knowledge bases I subscribe to

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Hi @jmuzzana ,

Wanting to get a status update with you on this. Has everything continued to work fine? Are you continuing to receive email notifications?

Talk soon!

Jeremiah
J-Net Community Manager
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