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Occasional Contributor Parvez_AL
Occasional Contributor

Minutes to first solution raw data calculation

I had question about how minutes to first solution is calculated.

When the raw data sorted by mins to first solution is exported( for 1 month)  then the average usually does not match with the one shown on the dashboard. I wanted to know if  it excludes anything like mins to first reply calculation where it takes the replies for only 7 days.




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