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No Account Available for Responding - LSW

When I am in LSW and try to respond to a thread it tells me that there isn't an account available for responding? Is this the normal behavior? How does one respond via LSW back to community?

 

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Khoros Staff BradR
Khoros Staff

Re: No Account Available for Responding - LSW

Hi Dennis,

 

This behavior likely indicates that there is a problem with your Social Integration. Let's open a support ticket at support@lithium.com or using the case portal so that the engineers and I can help debugging this issue.

 

Thanks,

 

Bradley

Bradley Rowe
Director, Enterprise Account Support
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Advisor
Advisor

Re: No Account Available for Responding - LSW

Thanks Bradley...I think Jason opened up one a little bit ago.
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Ellen_G
New Commentator

Re: No Account Available for Responding - LSW

Hello! We just added some new team members and they are seeing this error. Is this still an issue we need to start a case for? We have emailed support but we thought there might be a setting that needs to be adjusted? Thanks! 

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