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Occasional Contributor JuMir
Occasional Contributor

Problems with editing tkb articles

Hi all,

since a few days - probably at the same time as the migration to AWS- we have problems to process tkb articles. There is simply no content in the article body area in the articleeditorpage, rich text tab. Switching to HTML shows, that the content is there (and editable as HTML). But editing texts in HTML is no real option.

Does anyone experience the same behaviour? So far, we didn't find a meaningful workaround until the bug will be fixed. I'd be grateful for ideas!

 

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Honored Contributor
Honored Contributor

Re: Problems with editing tkb articles

Not here.   TKB content is fine in our community.  Sorry to hear you're having problems with it.    The only thought I have is to look at the HTML tags and see if there's anything there that is causing it.   For example here's a test TKB post I just made:

<div class="lia-message-template-content-zone">
<p>The quick brown fox jumped over the lazy dog's back.&nbsp;</p>
</div>
--
Community manager in the Micro Focus Community. My computer always used to beat me at chess, but it is no match for me now I changed the competition to kick boxing.
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Occasional Contributor JuMir
Occasional Contributor

Re: Problems with editing tkb articles

Thanks, @kgroneman ! I've been looking at HTML and did not find anything suspicious. But I found, that articles without images are not affected. 

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Honored Contributor
Honored Contributor

Re: Problems with editing tkb articles

Hi @JuMir   I just tested ours with an image and it works as I would expect.  Here's the HTML for that if you want to compare.

<div class="lia-message-template-content-zone">
<p>This is an article with an image:</p>
<p><li-image width="396" height="345" alt="adameve.jpg" align="inline" id="16812i2B9980AE5A3B8777" size="medium" sourceType="new"></li-image></p>
<p>The image is above here.</p>
</div>

 Maybe something else on the page that is causing it?   A custom content box content perhaps?   You may want to look at the page source and see if you can find anything like an unclosed HTML tag or something (???)  Good luck.

--
Community manager in the Micro Focus Community. My computer always used to beat me at chess, but it is no match for me now I changed the competition to kick boxing.
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Occasional Contributor JuMir
Occasional Contributor

Re: Problems with editing tkb articles

Thanks @kgroneman! We'll leave it to Khoros to solve this. The page throws some JS-errors. So I guess, that's the cause of the problem

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