Khoros Atlas Logo

Frequent Advisor
Frequent Advisor

Product Mentions on Windows OS devices

Hi guys,

Are there plans to enable the function on Windows devices? Our members are not very happy about its exclusion.

Cheers

5 Replies 5
Khoros Staff JavierG
Khoros Staff

Re: Product Mentions on Windows OS devices

Hi Tobias - unfortunately, there are no plans to add support for product mentions to mobile devices and I strongly recommend opening an idea on the idea exchange to discuss this further.


Cheers,

 

 

Javier Garcia
Manager, Premium Support
Lithium Technologies, Inc.


Lithium"
Reply
Loading...
Highlighted
Frequent Advisor
Frequent Advisor

Re: Product Mentions on Windows OS devices

Hi Javier,

 

Sorry, let me re-phrase. Are there plans to enable the feature's use on Windows Devices when used in 'full site' mode? Members are saying it does not work for them from a Win O2 device.


Cheers!

Reply
Loading...
Khoros Staff JavierG
Khoros Staff

Re: Product Mentions on Windows OS devices


tobias_b wrote:

Hi Javier,

 

Sorry, let me re-phrase. Are there plans to enable the feature's use on Windows Devices when used in 'full site' mode? Members are saying it does not work for them from a Win O2 device.


Cheers!


No problem! Unfortunately, we do not support the desktop (full) version of the community on mobile devices.

 

Cheers,

Javier Garcia
Manager, Premium Support
Lithium Technologies, Inc.


Lithium"
Reply
Loading...
Honored Contributor
Honored Contributor

Re: Product Mentions on Windows OS devices

We were looking at using product mentions as well as a way to allow our community members to discuss software versions. I'm curious about his report of yours, Tobias. Can you specify a bit what the feedback is that you received from your community members on feature breakage on Windows devices? From the feedback I found on the o2 UK community it looks like it's not working on the Lumia 950. Bit surprising since Lithium is supporting Microsoft Edge.

 

Update:

Just gave it a try myself:

Product mentions work fine in Microsoft Edge on Windows 10 Desktop Man Happy

Product mentions don't work (e.g. after typing # no popup appears) in Microsoft Edge on Windows 10 Mobile on Lumia 920 Man Sad

 

New question then:

Are product mentions supported in full site view on mobile devices in the new responsive UI?

If you appreciate my efforts, please give me a kudo ↓
Accept as solution to help others find it faster.
Reply
Loading...
Frequent Advisor
Frequent Advisor

Re: Product Mentions on Windows OS devices

Hi @Claudius


Claudius wrote:

 

Update:

 

Product mentions don't work (e.g. after typing # no popup appears) in Microsoft Edge on Windows 10 Mobile on Lumia 920 Man Sad

 

New question then:

Are product mentions supported in full site view on mobile devices in the new responsive UI?


This what I was saying 🙂

It doesn't work from mobile devices (in mobile view) and Windows devices (in full view mode)

 

My members use the mobile version prominently, so its a but of a blocker at the moment in terms of asking them to use the feature.

 

Cheers

Reply
Loading...