Khoros Community

Occasional Contributor Raya
Occasional Contributor

Salesforce Case Assignment Rules

We're configuring the Lithium SFDC Connector now and were told Lithium can't pass the data needed to trigger Case Assignment rules in Salesforce. For those using the connector for cases - how are you doing this - did you have to rebuild the assignment logic in SF and update case after being created? With out of the box connector all cases are assigned to the integration user which makes no sense at all. 

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