I am researching the Salesforce integration. We don't currently own it.
One task we would want to be able to achieve is to automatically transfer posts in Lithium to become KB articles in Salesforce. I realize that this may need to be via a case in Salesforce first.
Is anyone doing this now?
Do screenshots transfer easily?
Would you consider it an easy process (takes less than 15 seconds per post to do)?
Thank you for ANY insight.