Hi there all,
Our Community Managers need to know which members are subscribed to a particular thread. As an Admin is it possible to see this?
We need to know who would have got a notification email on a particular thread.
Is this possible?
Thanks as always!
@Sophie - This is technically feasible and would require a customization to achieve. Here are more details around this - https://lithosphere.lithium.com/t5/Support-Forum/How-to-see-what-users-are-subscribed-to-a-board/m-p...
I'm working on this for Sophie and that thread basically says that the functionality doesn't exist or doesn't work... there's no solutions in it.
Having looked at the API docs again it seems though the following call should work:
But when I run that on our community I get the response:
<response status="success"> <subscription type="subscription" null="true"/> </response>
... indicating that there are no subscriptions but I've subscribed to that thread myself.
According to the documentation here:
... that call should return a list of userid's and email addresses.
@snaffle To obtain a list of board subscribers I use
In your call you seem to be calling for global subscriptions, but you are looking for individual user thread subscriptions. So you need to look at something like
See the documentation here: https://lithosphere.lithium.com/t5/Developer-Documentation/bd-p/dev-doc-portal?section=commv1&leaf-i...
Thanks for the suggestion @ClaudiusH, but I don't to have to run the query for a particular users subscriptions.
I'm actually trying to retrieve a list of subscribers to a particular thread... so much like you are doing for the board subscribers, but at a level down.
Do you know if such a call is possible?
@snaffle The second API v1 call that I put together should pull exactly that. It is performed on the "messages" resource with a given id and queries for all private user subscriptions against this thread. Did you try it out for your scenario?