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Highlighted
Frequent Advisor

See which members are subcribed to a thread?

Hi there all,

Our Community Managers need to know which members are subscribed to a particular thread. As an Admin is it possible to see this?

We need to know who would have got a notification email on a particular thread.

Is this possible?

Thanks as always!

Community Lead at SANEAustralia
7 Replies 7
Highlighted
Honored Contributor

@Sophie - This is technically feasible and would require a customization to achieve. Here are more details around this - https://lithosphere.lithium.com/t5/Support-Forum/How-to-see-what-users-are-subscribed-to-a-board/m-p...


Varun : Weaving magic with Khoros!

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Thanks @VarunGrazitti! Very much appreciated

Community Lead at SANEAustralia
Highlighted

Hi Varun,

I'm working on this for Sophie and that thread basically says that the functionality doesn't exist or doesn't work... there's no solutions in it.

Having looked at the API docs again it seems though the following call should work:

http://community.lithium.com/community-name/restapi/vc/threads/id/45/subscriptions/global/type/email

But when I run that on our community I get the response:

<response status="success">
<subscription type="subscription" null="true"/>
</response>

... indicating that there are no subscriptions but I've subscribed to that thread myself.

According to the documentation here:

https://lithosphere.lithium.com/t5/Developer-Documentation/bd-p/dev-doc-portal?section=commv1&leaf-i...

... that call should return a list of userid's and email addresses.

Any ideas?

Highlighted

@snaffle - Looks like some issue in the API if it is not returning the expected result. Suggest you check with the support on this. 


Varun : Weaving magic with Khoros!

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Highlighted
Khoros Alumni (Retired)

@snaffle To obtain a list of board subscribers I use 

/boards/id/${coreNode.id}/subscribers/email/board

In your call you seem to be calling for global subscriptions, but you are looking for individual user thread subscriptions. So you need to look at something like

http://community.lithium.com/community-name/restapi/vc/messages/id/1271/subscriptions/users/self/type/email

See the documentation here: https://lithosphere.lithium.com/t5/Developer-Documentation/bd-p/dev-doc-portal?section=commv1&leaf-i...


Khoros Best Practice until August 2019. Onwards posting as Claudius.
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Highlighted

Thanks for the suggestion @ClaudiusH, but I don't to have to run the query for a particular users subscriptions.

I'm actually trying to retrieve a list of subscribers to a particular thread... so much like you are doing for the board subscribers, but at a level down.

Do you know if such a call is possible?

Highlighted
Khoros Alumni (Retired)

@snaffle The second API v1 call that I put together should pull exactly that. It is performed on the "messages" resource with a given id and queries for all private user subscriptions against this thread. Did you try it out for your scenario?


Khoros Best Practice until August 2019. Onwards posting as Claudius.
Learn how to master Khoros. Learn Best Practice in the Community Documentation
If you appreciate my efforts, please give me a kudo ↓
Accept as solution to help others find it faster.