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Occasional Contributor delevine
Occasional Contributor

Subscriptions notification email formatting

Hi Khoros Community,

When receiving community email notifications for label and board subscriptions, the email removes any formatting done in our community (bold, html, etc). Has anyone else been successful in customizing email notifications to pass over the formatting done in the community? 

Thanks,

Deanna

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Advisor
Advisor

Re: Subscriptions notification email formatting

Hi @delevine 

The only thing I can think of is that you're applying the formatting to the text version instead of the HTML version in STUDIO > TEXT EDITOR > EMAIL TEXT?  Sounds obvious but it might not be?  

Screen Shot 2019-07-24 at 1.02.32 pm.png

The only issue I've encountered is that (after much trial and error) DIVs are almost universally ignored in HTML emails.  We had to use a table (yuk) for layout purposes. 

Hope this helps ...

Regards, Paul Certified Community Manager/ModeratorIf my answer helps, please accept it as the solution or give it the thumbs up!
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Advisor
Advisor

Re: Subscriptions notification email formatting

Hi @delevine 

I have been working on the default notification settings, and noticed that a user can also change/set their email format preferences in their profile here:

Email_setting.png

The notification settings can be changed in ADMIN but I have not found where you can setup the default email format settings. Nevertheless, this might provide another clue that will help you solve your problem.

Hope this helps ...

Regards, Paul Certified Community Manager/ModeratorIf my answer helps, please accept it as the solution or give it the thumbs up!
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Honored Contributor Honored Contributor
Honored Contributor

Re: Subscriptions notification email formatting

@PAULEM 

 

Notification default settings are found in the Community Admin section under Users / Notification defaults

 

Hope that helps.

 

Jason

 

Generic1.jpg

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