I'm curious to how you are or have been tracking accepted solutions emails.
We currently have ours set to 2 days after the OP has been responded too. I'm wondering if you have some interesting ways of doing this. link trackers or do you just run a report for x period of time, then change the default day to 3 and check the results again.
Not sure if there is a way to get visibility on if people are even clicking any links or opening those emails.
I checked back on this topic a few times to see if there was a reply yet, as I'm also interested in what others are doing. Did you make a decision on how to move forward?
Also, there have been a few product ideas in the past around building these types of metrics into the platform so we don't have to use third-party tools.
I have not taken anymore action on this. Was really hoping to see more feedback from what others are doing.
Seems like 3rd party tools would be the only way.