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Tracking "Accepted Solutions" email

Hello ya'll 

I'm curious to how you are or have been tracking accepted solutions emails. 

We currently have ours set to 2 days after the OP has been responded too. I'm wondering if you have some interesting ways of doing this. link trackers or do you just run a report for x period of time, then change the default day to 3 and check the results again. 

Not sure if there is a way to get visibility on if people are even clicking any links or opening those emails. 

 

cheers,

ryan

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Honored Contributor Honored Contributor
Honored Contributor

Re: Tracking "Accepted Solutions" email

Hi Ryan,

I checked back on this topic a few times to see if there was a reply yet, as I'm also interested in what others are doing. Did you make a decision on how to move forward?

Also, there have been a few product ideas in the past around building these types of metrics into the platform so we don't have to use third-party tools.

https://community.khoros.com/t5/Khoros-Community-Ideas/Sent-Folder-and-Metrics-for-System-generated-...

https://community.khoros.com/t5/Khoros-Community-Ideas/Reporting-on-Community-Email-Notifications/id...

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Lili McDonald
Community Operations Manager
@ DataRobot
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Re: Tracking "Accepted Solutions" email

@lilim 

I have not taken anymore action on this. Was really hoping to see more feedback from what others are doing. 

Seems like 3rd party tools would be the only way. 

 

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