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Occasional Contributor CharlotteAdams
Occasional Contributor

Trouble with Avatar picture

Hi,

We are in the pilot stage of our community. One of our users is trying to upload a vertically-oriented headshot. The system loads the picture but rotates it so it is horizontal. She has to use a horizontally-oriented picture in the system. Any insights?

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Occasional Contributor CharlotteAdams
Occasional Contributor

Re: Trouble with Avatar picture

This is a screenshot from the issue our customer is having.

avatar issue screen cap.PNG

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Honored Contributor
Honored Contributor

Re: Trouble with Avatar picture

Hi @CharlotteAdams,

 

Check this article - 

https://community.lithium.com/t5/Media-Experience/Review-and-adjust-media-related-Community-Admin-se...

 

Could be because of the setting to turn on/off EXIF rotation. The setting can be found here: Admin -> Features -> Images

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Occasional Contributor CharlotteAdams
Occasional Contributor

Re: Trouble with Avatar picture

@srujanayeruvaka I made this change, and I contacted the user with the issue. Fingers crossed that it will solve her problem. I'll post when I know the outcome.

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Honored Contributor
Honored Contributor

Eagerly waiting... Hope it solves her problem! ☺️ Thanks...

Eagerly waiting... Hope it solves her problem! ☺️

Thanks,
Srujana.
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Occasional Contributor CharlotteAdams
Occasional Contributor

Re: Eagerly waiting... Hope it solves her problem! ☺️ Thanks...

@srujanayeruvaka This solution did help, but I also discovered the user had missed another step as well. Thank you for your help!

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Honored Contributor
Honored Contributor

Re: Eagerly waiting... Hope it solves her problem! ☺️ Thanks...

Hey @CharlotteAdams,

 

Good to know! Happy to help always! 🙂

 

Thanks,

Srujana.

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sandragarcia
New Commentator

Re: Trouble with Avatar picture

I usually just cut the vertical picture into a square and adapt it to the size, way easier than trying to fit a vertical pic into a circle.

 

Sandra G. - Mijazztel

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