Hey everyone - After nearly 3 years on the Khoros platform, we recently relaunched our Community, rebuilding it from the ground up. I joined the team shortly after they first launched on a near out of box experience. As such, we took the year of knowledge as we got the first phase of this out the door. Learned plenty from the Community on here, so hopefully this helps someone! Happy to answer questions about anything we did!
You can check the site out live here: https://community.anaplan.com/
Thanks for sharing! What is being done to embed the learning content on the TKB pages?
It's actually just an iframe pasted directly into the article. We don't currently capture/write back learning results for the ones we host within Community, but it's the dream of where I would love to get our Academy team to.
<p><iframe src="https://s3.us-east-2.amazonaws.com/anaplancommunity/ConnectedPlanningPlaybook/The+Journey/index.html" width="100%" height="1200"></iframe></p>
Hi @StanGromer - just wanted to say congrats and thanks for sharing - it's come a long way since launch and you guys are doing some very cool things! Would love to hear more on the results as you start gathering impact, love so many of these ideas!
@kgroneman We did all of this in-house. We're lucky to have at least ~1.5 engineers dedicated to us, along with portion of a UX designer & myself dedicated to all things Khoros and stretching to OKTA/Coveo/Bevy/Advocacy platforms from a technology perspective.
We've slowly transitioned from seeing it as a platform where we previously did use third party services (iTalent, who were great), to treating it more as an evolving product and being able to handle all of the work from idea to launch ourselves recently, as we've grown the team and been able to show the value! (Edit: For clarification, our Community team is 10 people + ~1.5 engineers + .5 UX)
@StanGromer lucky for you! Here, I'm it. And I'm not a developer. I can do html and in a pinch figure out some CSS. 🙂 4 other people on our community team are content focused marketing types. I was thrown into the deep end of the pool here about a year and a half ago and told "Guess what. Lithium is yours". I've been on a learning curve ever since. I'm definitely jealous, but I love reading about the possibilities. 🙂
@kgroneman Haha, trust me, I feel your pain - I knew basic html/css ~15 years ago, relearned it all when I started this role ~3 years ago just to try to get anything done. We call them "Stan hacks" as we knew anything I did was far from being the 'right way' to do it, but with enough Google'ing it's easy enough to build nearly anything by borrowing endless code & hours of trial and error 🤣