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JuliePoole

System Help versus Custom TKB Help in Community

Two parter question here:1) Is there a way to identify how many people actually navigate to the system help available with My Settings? Can I do this by role?2) Best practices around using system help...
by Occasional Contributor JuliePoole Occasional Contributor latest reply 4 hours ago
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i_am_ryan

What does your 'Getting Started' forum look like?

I'm working on rolling out a 'getting started' forum in the community. We have quite the list of things we want to tell users (I know being simple and minimal helps, in the case we don't want to cut a...
by Occasional Advisor Occasional Advisor latest reply 8 hours ago
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mnisbet

Facebook Event Support

Hello, We host many concurrently running events a year and are looking for a solution that will pull comments across all these very active Facebook event pages into one place. If I add a Facebook acco...
by mnisbet New Commentator latest reply 14 hours ago
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Finney0225

Community team structure

Hello! As I plan for 2020 (eek) I'm wondering what have you found the best structure is for your team. I already checked out some great blog posts on the Community but would like to hear about your pe...
by Occasional Advisor Occasional Advisor latest reply Saturday
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Elesha

Filtering dash by one set of labels and widget by another

Is there a way to filter a widget by one set of labels and then apply another label filter at a dashboard level...in essence filtering a filter in a parent child relationship way? Our content has mult...
by Elesha New Commentator posted on Friday
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deirdreyee

Exactly what should the CSV look like - Import Roles

Hello! I want to use the import roles feature and want to make sure I do it right. I'm putting the usernames in and they all have roles already, various roles. Do I need to have a Column A with all us...
by Advisor Advisor latest reply Friday
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GlennD

Follow up with customers on value analytics comments?

Hi,We currently use the Community Experience Survey on our communities and I was curious if anyone has had much success following up with customers who leave a negative comment?The majority of survey ...
by Advisor Advisor latest reply Wednesday
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sarajaynerow

Community Newsletter

Hi all!I am new to Lithium and wondering if there is a way to send a Newsletter with popular content etc from Lithium itself? I can't see one and older posts from 2015 suggest doing this outside of Li...
by Advisor Advisor latest reply Wednesday
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Bhardcastle_

Can I lock a post after the best answer has been selected?

HelloIs there a way to lock a post after it has been selected as the best answer? I know there are several ways of locking down an entire thread after reading the forum.We are wanting to stop a post f...
by Bhardcastle_ New Commentator latest reply Tuesday
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Wendy_S

Best practice sharing - Locking topics after they receive a solution.

Hi Everyone.   I have seen the question here more often about locking solved topics and how to (automatically) make that happen. There have been many ideas posted here as well so the "want" is clear. ...
by Honored Contributor Honored Contributor Honored Contributor latest reply Tuesday
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jamiemccardle

LSI Quick Timeout

LSI is logging out due to inactivity after one to two minutes recently.  Is this something new?  Is anyone else experience a quick timeout?
by Occasional Advisor Occasional Advisor latest reply a week ago
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DennisMSmith

No Account Available for Responding - LSW

When I am in LSW and try to respond to a thread it tells me that there isn't an account available for responding? Is this the normal behavior? How does one respond via LSW back to community? 
by Advisor Advisor latest reply a week ago
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i_am_ryan

Tracking "Accepted Solutions" email

Hello ya'll I'm curious to how you are or have been tracking accepted solutions emails. We currently have ours set to 2 days after the OP has been responded too. I'm wondering if you have some interes...
by Occasional Advisor Occasional Advisor latest reply a week ago
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AmyAtIntuit

How to Hyperlink Phone Numbers

Does anyone know how to hyperlink phone numbers on the Lithium/Khoros community platform so that it is clickable on windows browsers (i.e. firefox, chrome, edge, etc)?I am currently using the followin...
by Occasional Contributor AmyAtIntuit Occasional Contributor latest reply a week ago
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SorchaCantwell

Bulk moves, is there a quicker way?

Hi everyone, I'm currently moving a large volume of topics from one board to another. I've set my page to view the maximum number of topics that it can, so that I can batch process bigger chunks. But ...
by SorchaCantwell New Commentator latest reply a week ago
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MacLit

Deep dive into Community Search mechanics

Hello everyone,I am responsible for our B2B Community where we provide service information for 3rd party companies interested in our internal documentation. It is critical for us that users can search...
by Occasional Contributor MacLit Occasional Contributor latest reply 2 weeks ago
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msuniga

Queue Counter

Is there a way to see how many conversations are in the queue? I've previously used Lithium which would show how many are in the queue. It can seem a little daunting to never know how many more conver...
by msuniga New Commentator latest reply 2 weeks ago
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NicolaC

Updating default email notification settings

Our default email settings are all currently set to 'Never'. If we update these defaults to 'Immediately', does it impact existing users or only new users?
by Occasional Contributor NicolaC Occasional Contributor latest reply 2 weeks ago
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Jhonmicky

Ooyala hosting service for embedded video vs attached video

Hello everyone,,,Embedded Video(inserted through RTE😞As all videos uploaded/embedded to a Lithium community are hosted by Ooyala. So is there any way to get the file size from Ooyala videos if video ...
by Jhonmicky New Commentator latest reply 2 weeks ago
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nicoleguzzo

Analytics Role - show User Reports

Hello!I gave a group of our employees the Analytics role in our Community. We want them to be able to see User Metrics in the Community Admins Metrics section.However, it's now showing up. Only Advanc...
by Valued Contributor Valued Contributor latest reply 2 weeks ago
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