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jhaze

LSI Metrics: Top Members Solution Views

Khoros Community! What's up!Anotha day, anotha question from ya boy. 🤣I'm having a grand time pulling trends and takeaways from LSI. Fascinating stuff! However, I'm stumped on one set of metrics: Sol...
by Frequent Advisor Frequent Advisor latest reply 05-02-2019
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fuenteso

Tips to implement new ranking structure?

Hi everyone,We're ready to start implementing and testing the new ranking structure we designed for our community. I'm trying to figure out what would be the best way to create the new ranks without d...
by Respected Contributor Respected Contributor latest reply 05-02-2019
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jhaze

New User Report: LSI vs. Admin

Khoros Community, what's up?!I am attempting to pull a New User report via Community Admin.I navigate to Admin > Metrics > User Reports. I set the parameters to:Activity Date Range: 2/1/19 - 2/28/19Re...
by Frequent Advisor Frequent Advisor latest reply 05-01-2019
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VincentQ

Adding a Marketplace (used equipment sale) to our Lithium Community

Hi, We currently have a thriving support Community using Lithium. We mostly focus on clients and superusers answering support questions between them with minimal Customer support/Customer care involve...
by Occasional Contributor VincentQ Occasional Contributor latest reply 04-30-2019
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jxwilson

Validating user registrations

In the last few months, our community started to see a rise in the number of registrations that occurred each week. At the highest point, we saw around 10k registrations in one week. Then, near the be...
by Occasional Contributor jxwilson Occasional Contributor latest reply 04-30-2019
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sarajaynerow

Formatting Lost in Subscription Emails

Hiya, we have a blog area which users are subscribed to however when we add a post with Bold Text, Bullet Points etc, all of that formatting is lost in the email that is sent to the community member. ...
by Advisor Advisor latest reply 04-30-2019
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sarajaynerow

What release are we on?

Hi, may seem a simple question but can anyone point me to where I check what release we are on of the Lithium Community? I want to assess against Release Notes but can't locate what we are on now to k...
by Advisor Advisor latest reply 04-29-2019
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Toby

Set up folders for email notifications from Lithium in Outlook

Good day all,As a Community Manager, I am subscribed to all sorts of content and get many email updates from Lithium to let me know about new questions or contributions.Is it possible to set up folder...
by Esteemed Contributor Esteemed Contributor latest reply 04-29-2019
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Julie_M

How to change name of kudos hover button

We've figured out how to have a different name for "kudos" in our ideas board versus our discussions board, however when you hover over the word, the word kudos still remains in both boards. Does anyo...
by Occasional Contributor Julie_M Occasional Contributor latest reply 04-29-2019
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jamiemccardle

KB Edit vs Publish

Our Community has both edit and publish article permissions in the same field.  Please see the image attached. Is there a way to separate these two?  I know publish may directly relate to editing alre...
by Advisor Advisor latest reply 04-26-2019
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Rachie1986

role which prevents new members from sending a Pm without creating a public post

Hi All, This was active on my community but it was removed by an admin in error. Anyone know how I can make it so new members cannot send a PM without posting first? As a rule/role for a new member.
by Frequent Advisor Frequent Advisor latest reply 04-26-2019
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lana_lee

LSI "Unexpected error has occurred" message

Went to the content area in LSI and saw "An Unexpected Error has occurred".  Anyone else encountered this?Looked on the Li status page and see that there's an issue with "SMM and Lithium Community Int...
by Valued Contributor Valued Contributor latest reply 04-24-2019
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AlanA

Remove User from Superuser Program

Hi everyone, When you remove a user from a superuser program (for posting policy violations) do you inform the remaining participants, or not?Our superusers have a private discussion board and will no...
by Trusted Contributor Trusted Contributor Trusted Contributor latest reply 04-23-2019
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ComcastJessie

Editing post tags

In our community we allow our users to tag their and other users posts. This has help tremendously with SEO and finding the topic our users are talking about. Our only issue is that sometimes we get t...
by Occasional Advisor Occasional Advisor latest reply 04-23-2019
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jamiemccardle

Avatar Reports Metrics or LSI?

We would like to run a report to see all users that updated their avatar in a certain date range.  I'm unable to locate a user report for avatar updates in LSI or Metrics?Is this report possible to bu...
by Advisor Advisor latest reply 04-23-2019
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Parvez_AL

Understanding minutes to first reply

Hi,I had a question related to minutes to first reply. In LSI the definition of minutes to first reply it also mentions "This metric excludes minutes for replies that have occurred after 7 days". (sho...
by Occasional Contributor Parvez_AL Occasional Contributor latest reply 04-23-2019
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JulieU

Is local content prioritised when using the global search on a local page?

HiI am curious to how the articles are prioritised in the search results. When you search in the search bar, will content from the page you are on be 1st priority in the results?  And what is the next...
by Advisor Advisor latest reply 04-23-2019
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GlennD

Confused by 'Closed account' result in Values Analytics results

Hi,Today I exported the last 30 days of our value analytics so I could review the survey feedback and for some reason, the Username for the majority of survey responders is listed as Closed Account an...
by Advisor Advisor latest reply 04-22-2019
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kgroneman

How long does spam quarantine hold a message?

I can't find the answer to this using search here.  If a message gets automatically deleted from the spam quarantine, how long does the spam quarantine hold a message before it's removed from the quar...
by Honored Contributor Honored Contributor latest reply 04-22-2019
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tyw

Spam Quarantine - Who marked as spam?

One challenge I’m finding is being able to identify who marked a post as spam, was it the system or a moderator?I know I can use the audit log based on the post ID to see but this isn’t an efficient u...
by Esteemed Contributor Esteemed Contributor latest reply 04-22-2019
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