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jhaze

Admin: Allow users to post externally hosted videos

Hi all -I'm looking to test the following functionality found in admin (Features > Video > Admin: Allow users to post externally hosted videos)Can anyone share some highlights of doing this in your co...
by Frequent Advisor Frequent Advisor latest reply 03-21-2019
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kgroneman

Banner or notification for specific roles

From time to time I want to put a notice or banner up on the home page and/or node pages that is only viewable by people with a certain role.  For example I want to put a big notice, hard to miss, abo...
by Honored Contributor Honored Contributor latest reply 03-21-2019
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mvanpelt

Metrics & Key Ratios

I am trying to get a better sense of what Lithium recommends  the following ratios should be or what others are using to benchmark? Average minutes to 1st reply < 1200 minutesTopics with First Replies...
by Advisor Advisor latest reply 03-21-2019
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mvanpelt

Support Ticket Deflection Metrics

We are wondering what metrics Lithium or other customers recommend are leading indicators to Support Ticket deflection. We are creating a deflection score card for our customers to determine if the Co...
by Advisor Advisor latest reply 03-21-2019
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mhock

Salesforce Integration -Transfer of screenshots for KB articles

I am researching the Salesforce integration.  We don't currently own it.One task we would want to be able to achieve is to automatically transfer posts in Lithium to become KB articles in Salesforce. ...
by Frequent Advisor Frequent Advisor posted on 03-21-2019
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Wendy_S

Lead vs Lag metrics - How do you measure?

Hi!I wonder if anyone went through the exercise of defining lead vs lag metrics for their community. We consider our NPS, CES and TCR metrics as our lag metric (Our KPI's) and with the multitude of le...
by Honored Contributor Honored Contributor Honored Contributor posted on 03-21-2019
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james_D_

Interactive Kudo and comment counters?

Hey team, have been searching around to no avail on this question. Is there anyway to make our "kudo" and "reply" counter interactive? That is - make the quote bubble open up to a reply, and make the ...
by Occasional Contributor james_D_ Occasional Contributor latest reply 03-21-2019
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khill

Admin User Reports - Sign In 0 In Last Sign In Date Range

Hi Khoros Community,It's possible I am missing something obvious here, so if so don't hesitate to tell me 🙂.I am using the Admin>User Reports to get some user extracts.  I want to see all of the user...
by Advisor Advisor latest reply 03-20-2019
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nicoleguzzo

Where do signatures appear?

Hello all,I'm trying to figure out signatures. Are they supposed to appear at the bottom of EVERY piece of content you post? (Ex. your own blogs, your own ideas, your own discussions, comments on othe...
by Valued Contributor Valued Contributor latest reply 03-20-2019
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KristenMeren

Change Header Image in Notification Emails

Hello,I am working on updating our notification emails in Studio > Text Editor > Email Text. First, is there any way to mass edit the templates, or is it necessary to go one by one? Secondly, is there...
by KristenMeren New Commentator latest reply 03-20-2019
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Fellsteruk

Potential SEO issues post 18.12

Hey Everyone, Not sure if everyone has had 18.12 land on their community yet however it boasts some SEO enhancements however since 18.12 I'm constantly getting alerts from google search console about ...
by Honored Contributor Honored Contributor Honored Contributor latest reply 03-20-2019
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Tim_Dickinson

Conditional moderation for posts with attachments?

I know that the default permissions are that non-admin Community users cannot add attachments to the Discussion posts they make, though this can be turned on and certain controls applied.Is it possibl...
by Advisor Advisor latest reply 03-20-2019
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Inactive User

LSI metrics for actions by a specific group of people over time?

Hi,Our support community recently moved to Lithium and we are at the stage where we need to set up user reports in LSI. What is the best report for actions and content generated by a specific group of...
by Inactive User Not applicable latest reply 03-19-2019
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RCIntegrator

API V1 can't return body containing emojis

Hello,https😕/communaute.orange.fr recently started using a new text editor allowing the use of emojisThe API V1 posts/recent endpoint cannot return the body of messages containing emojiscurl -X POST ...
by RCIntegrator New Commentator latest reply 03-19-2019
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SMTCD

Responsive: Can't use smartphone keyboard

Hi community, well, we have discovered a wired issue in our community. When a user enters our community on his smartphone and tries to use the search bar then the keyboards appears and disappears inst...
by Occasional Contributor SMTCD Occasional Contributor latest reply 03-19-2019
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jaread831

Account recovery!

Hi,I have an account but the password has been reset recently somehow and I can't recover the account as the email was linked to my work email address which has changed.Please send me a PM and i will ...
by jaread831 New Commentator latest reply 03-18-2019
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PKhare

Lithium Integration with Genesys

I have to integrate Lithium forum with Genesys. If someone has any idea on Genesys - Lithium Forum Integration, Please let me know.
by PKhare New Commentator latest reply 03-14-2019
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eysikal

Detect language in FreeMarker template?

Hi, I’m brand new to Lithium. I’d like to be able to detect the user’s language within a custom component. I’d like to be able to use an IF statement within the FreeMarker markup of my component to dy...
by eysikal New Commentator latest reply 03-14-2019
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CarolineS

What does "float this item to the top" mean for a board / category?

Hello!Many of the options within the "⋮ Options" menu seem a bit old-school / un-loved-by-the-UI-gods - but there's one that is particularly mystifying to me:"Float this item to the top" on a category...
by Honored Contributor Honored Contributor latest reply 03-14-2019
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CarolineS

What does the "Email me when someone replies" checkbox do for a blog comment?

Hi team!I'm on a roll with "what is this interface thing in lithium" posts today (see here and here too)... wondering what the "Email me when someone replies" checkbox does on a blog comment. You can'...
by Honored Contributor Honored Contributor latest reply 03-13-2019
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