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rwinkler

Track unanswered posts using LSI

Is there a way to pull a report showing unanswered posts during a given period of time in Lithium Social Intelligence (LSI)?thanks,
by Occasional Contributor rwinkler Occasional Contributor latest reply 03-07-2019
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deads

Replies to Abuse Reports

What's the expected functionality of the replies in Abuse Reports?I've tested this feature on our Community:As a regular user, flagged a post as abuseAs a moderator, viewed the abuse reportAs a modera...
by Occasional Advisor Occasional Advisor latest reply 03-06-2019
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syukseferagic

NPS Availability

NPS I'm just wondering if Lithium has integration with NPS survey via Facebook channel? As for now, Twitter already has it.
by syukseferagic New Commentator latest reply 03-06-2019
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jhaze

Obtaining metrics on a clickable banner in community

Hello Lithium Community!Anotha day, anotha dolla--- question from me 🙂We have clickable banners all throughout our community. These clickable banners are usually links to useful information to get me...
by Frequent Advisor Frequent Advisor latest reply 03-06-2019
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esullivan

Is appending search parameters to URLs clicked after doing a search new?

Was this a recent addition or did I just not notice it before?  When I click a link from a search results page, the subsequent URL includes the search parameters...is that new or has it always been th...
by Occasional Advisor Occasional Advisor latest reply 03-06-2019
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sleslie2017

Looking for Platform Migration Tips, Gotchas and Resources

Our team is working on migrating off of JiveX and I wanted to throw a few questions out there. I've been through this before but with a different company. Tech, offerings and trends are changing rapid...
by Occasional Contributor sleslie2017 Occasional Contributor posted on 03-05-2019
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Rachie1986

Number of members that have logged in within 6 months

I need to view the members that have logged in over the past 6 months only. I'd like to measure how active my community is in terms of the members that have signed in/logged in within the last 6 month...
by Frequent Advisor Frequent Advisor latest reply 03-05-2019
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Raya

Salesforce Case Assignment Rules

We're configuring the Lithium SFDC Connector now and were told Lithium can't pass the data needed to trigger Case Assignment rules in Salesforce. For those using the connector for cases - how are you ...
by Occasional Contributor Raya Occasional Contributor posted on 03-04-2019
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Fellsteruk

An Unexpected Error has occurred - Anyone seen this?

Hi,Just curious if anyone else who uses Google Analytics "GA" has ever tracked error message volumes and specifically the "An Unexpected Error has occurred" Using GA I've been able to confirm that thi...
by Honored Contributor Honored Contributor Honored Contributor latest reply 03-04-2019
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tzhsctha

How to measure solution rate with multiple solutions

In our business it is important that we can show a solution rate for the community, i.e. a percentage of how many of the totally created topics are solved. This was simply possible as long as we only ...
by Occasional Contributor tzhsctha Occasional Contributor latest reply 03-04-2019
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oleh-kastornov

Usage of "messages.widget.recent-posts" and "pager" on the CommunityPage

Hi everyone! In according to designs I need to show all topics with pagination on the Community Page. I was trying to use XML description from Recent Posts Page  <add to="main-content"> <componen...
by oleh-kastornov New Commentator latest reply 03-01-2019
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jonathancrow

Case study download not working

Trying to download the case study at: http://www.lithium.com/customer-stories/autodesk but everytime I try it just sends me to the Lithium contact page.
by Valued Contributor Valued Contributor latest reply 03-01-2019
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syork

Bulk edit URL in Forums/Knowledge Base

Is there a way to look up, find and replace a url across forum boards and our knowledge base? I have identified 600+ articles where we need to update a link we provide to our chat team to a new URL. I...
by Hero Hero latest reply 03-01-2019
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tpiens

Adding a subscribe button for a board inside an article

I'm looking for a way to have a 'subscribe' link or button at the bottom of an article that lets the user subscribe to the whole board rather than just the article.We usually link directly to our arti...
by tpiens New Commentator latest reply 02-28-2019
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songwanxu
by songwanxu New Commentator latest reply 02-27-2019
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AshleyBragg

Will Community Structure Be Published with Studio Edits?

Quick Question:I was editing the Community Structure in the Dev Environment and deleted a few boards that we ended up wanting to use in our footer. I only deleted them in the Dev Environment. They rem...
by Occasional Advisor Occasional Advisor latest reply 02-27-2019
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AshleyBragg

Gated Blog For Non-Members?

Hello,We could use some help with figuring out how to create a blog that only members can access but everyone can see. The idea is to create a blog that people visiting our community will be intereste...
by Occasional Advisor Occasional Advisor latest reply 02-26-2019
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aarontraitly

How to create a developer account

Hello, I'm new to the Lithium Community. I spent a lot of time trying to figure out how to create a developer account. However, I haven't been able to find such an option. Some context: We work with c...
by aarontraitly New Commentator latest reply 02-26-2019
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Nayakb

Lithium considers latest reply for TAR instead of first response

when customer sent us a message on Friday we replied on Friday then and there within a few minutes.  Then we sent a followup on Monday, so here lithium is counting minutes from customers’ message unti...
by Occasional Contributor Nayakb Occasional Contributor latest reply 02-26-2019
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Enidin

Please fix the user experience with Android device

I don´t know have you noticed or not but please test Lithosphere or any other Lithium community with Android device and then with iOS device. Using Lithium with Android is horrible when you want to jo...
by Trusted Contributor Trusted Contributor posted on 02-26-2019
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