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Toby

Community Manager Chats - Your Suggestions Please

Good day everyone,I enjoy connecting with other Community Managers to talk a little shop and share best practices. I participate in a few tweetchats, mostly about social media, and am seeking one for ...
by Esteemed Contributor Esteemed Contributor latest reply 04-04-2019
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estieg

AMA nested thread solution? Or "threaded post" solution?

Hi all, We've been hosting AMA's (ask me anything) with our users for a number of months with terrific success.  However, it's tough to follow the conversation in real-time because people are posting ...
by Occasional Advisor Occasional Advisor latest reply 04-03-2019
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deirdreyee

Collecting NPS, Customer Feedback, Candid Comments

Hello all, In addition to managing the community I'm responsible for our company's NPS program. We run it via email with a lot of investment across the company and ownership of the list in the Custome...
by Advisor Advisor latest reply 04-03-2019
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Reban

Is it possible to get user id's in LSI?

We would like to get the user id (email) of people who e.g voted on an idea in our Community. I can see the username when I look in LSI on the idea but would like the list of user id's to know what or...
by Occasional Advisor Occasional Advisor posted on 04-03-2019
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Tim_Dickinson

Import metrics to show users via a dashboard?

Has any enterprise that's offering a SaaS to customers done work to create a customer dashboard to present metrics around that SaaS? For instance, something that feeds uptime/availability/other number...
by Advisor Advisor latest reply 04-01-2019
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jeremylatimer

Labels Component on Category Pages

Hello Lithosphere,We would like to have a Labels component on our category pages, to display the labels used on all boards within that category, which can be clicked to filter content from those board...
by Occasional Contributor jeremylatimer Occasional Contributor latest reply 04-01-2019
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shrutipanwar22

Friend Unfriend

I am looking to build a community. Can i use the friend/unfriend feature for follow/unfollow, like can i change it in configuration setting or using some api.Lets say there are 3 users in community A,...
by Occasional Advisor Occasional Advisor latest reply 04-01-2019
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progranime

User Email Notification Defaults

Hi Community,I would like to ask if we can set specific time for example 7:00 am the user will be notify in their email? Also what is the specific time will the user notifies when we choose the Daily ...
by progranime New Commentator latest reply 03-29-2019
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kgroneman

Permissions for not logged in users

I'm looking for some wisdom regarding permissions for users that have not logged in.   In all the documentation I'm finding, it *appears* that the permission defaults apply to "members" (logged in) wh...
by Honored Contributor Honored Contributor latest reply 03-29-2019
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sateesh999

how to get Spam Quarantine notification messages in stage environment?

Hi Team,I want to test the Spam Quarantine page alignment and notifications in the stage environment. And what are the steps to see the Spam notification messages in the page "Spam Quarantine"?Thanks ...
by Advisor Advisor latest reply 03-28-2019
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mhock

Has anyone started with just 1 Badge?

Hello,We are considering turning on gamification for the sole purpose of identifying people going to our user conference.We would want to expand this to a true program in the next 8 months.I would lov...
by Frequent Advisor Frequent Advisor latest reply 03-25-2019
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sleslie2017

Lithium generic training/help/tips/resources docs for our members?

Hello Community, I am trying to locate training resources for Lithium (Khoros) platform- Help documentation that can be repurposed for our members. So we are planning to migrate from Jive and of cours...
by Occasional Advisor Occasional Advisor latest reply 03-25-2019
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MJWatt

Managing blog workflow (bringing this issue back to life)

How are folks who are *not* using Reach managing workflow approval on their blogs?  Are you using the blog node given this deficiency? In the process of finalizing our implementation, we've identified...
by Occasional Advisor Occasional Advisor latest reply 03-23-2019
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Finney0225

To create a reply-only category or board:

I'm having a hard time creating a reply-only board. I have 2 boards under my one category. 1 board, I want to be able to give our customers the ability to post and reply. However, on the other board, ...
by Occasional Advisor Occasional Advisor latest reply 03-21-2019
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jhaze

Ability to LOCK a forum thread after a post within has been marked as ACCEPTED SOLUTION?

What's up my Lith-- Khoros COMMUNITY! 🙂Question for all: Is there an ability to LOCK a forum thread after a post within has been marked as ACCEPTED SOLUTION?I've read that developers built some sort ...
by Frequent Advisor Frequent Advisor latest reply 03-21-2019
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jhaze

Admin: Allow users to post externally hosted videos

Hi all -I'm looking to test the following functionality found in admin (Features > Video > Admin: Allow users to post externally hosted videos)Can anyone share some highlights of doing this in your co...
by Frequent Advisor Frequent Advisor latest reply 03-21-2019
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kgroneman

Banner or notification for specific roles

From time to time I want to put a notice or banner up on the home page and/or node pages that is only viewable by people with a certain role.  For example I want to put a big notice, hard to miss, abo...
by Honored Contributor Honored Contributor latest reply 03-21-2019
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mvanpelt

Metrics & Key Ratios

I am trying to get a better sense of what Lithium recommends  the following ratios should be or what others are using to benchmark? Average minutes to 1st reply < 1200 minutesTopics with First Replies...
by Advisor Advisor latest reply 03-21-2019
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mvanpelt

Support Ticket Deflection Metrics

We are wondering what metrics Lithium or other customers recommend are leading indicators to Support Ticket deflection. We are creating a deflection score card for our customers to determine if the Co...
by Advisor Advisor latest reply 03-21-2019
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mhock

Salesforce Integration -Transfer of screenshots for KB articles

I am researching the Salesforce integration.  We don't currently own it.One task we would want to be able to achieve is to automatically transfer posts in Lithium to become KB articles in Salesforce. ...
by Frequent Advisor Frequent Advisor posted on 03-21-2019
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