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RCIntegrator

API V1 can't return body containing emojis

Hello,https😕/communaute.orange.fr recently started using a new text editor allowing the use of emojisThe API V1 posts/recent endpoint cannot return the body of messages containing emojiscurl -X POST ...
by RCIntegrator New Commentator latest reply 03-19-2019
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SMTCD

Responsive: Can't use smartphone keyboard

Hi community, well, we have discovered a wired issue in our community. When a user enters our community on his smartphone and tries to use the search bar then the keyboards appears and disappears inst...
by Occasional Contributor SMTCD Occasional Contributor latest reply 03-19-2019
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jaread831

Account recovery!

Hi,I have an account but the password has been reset recently somehow and I can't recover the account as the email was linked to my work email address which has changed.Please send me a PM and i will ...
by jaread831 New Commentator latest reply 03-18-2019
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PKhare

Lithium Integration with Genesys

I have to integrate Lithium forum with Genesys. If someone has any idea on Genesys - Lithium Forum Integration, Please let me know.
by PKhare New Commentator latest reply 03-14-2019
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eysikal

Detect language in FreeMarker template?

Hi, I’m brand new to Lithium. I’d like to be able to detect the user’s language within a custom component. I’d like to be able to use an IF statement within the FreeMarker markup of my component to dy...
by eysikal New Commentator latest reply 03-14-2019
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CarolineS

What does "float this item to the top" mean for a board / category?

Hello!Many of the options within the "⋮ Options" menu seem a bit old-school / un-loved-by-the-UI-gods - but there's one that is particularly mystifying to me:"Float this item to the top" on a category...
by Honored Contributor Honored Contributor latest reply 03-14-2019
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CarolineS

What does the "Email me when someone replies" checkbox do for a blog comment?

Hi team!I'm on a roll with "what is this interface thing in lithium" posts today (see here and here too)... wondering what the "Email me when someone replies" checkbox does on a blog comment. You can'...
by Honored Contributor Honored Contributor latest reply 03-13-2019
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batman

LSI vs Community Admin Metrics

Hi, I'm comparing my community data i.e. visits from 1 Jan – 11 March on Admin Metrics vs LSI. The reporting time zone is set to UTC to match with the LSI time zone.What I found in Admin Metrics, the ...
by Occasional Contributor batman Occasional Contributor latest reply 03-12-2019
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Dru

Group Header Image

Hey all.We're setting up a discussion group and looking to add a custom image to the header but I'm now a bit lost on where to go.I've uploaded an image to the asset library but having a tough time fi...
by Occasional Advisor Occasional Advisor latest reply 03-11-2019
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rwinkler

Track unanswered posts using LSI

Is there a way to pull a report showing unanswered posts during a given period of time in Lithium Social Intelligence (LSI)?thanks,
by Occasional Contributor rwinkler Occasional Contributor latest reply 03-07-2019
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deads

Replies to Abuse Reports

What's the expected functionality of the replies in Abuse Reports?I've tested this feature on our Community:As a regular user, flagged a post as abuseAs a moderator, viewed the abuse reportAs a modera...
by Occasional Advisor Occasional Advisor latest reply 03-06-2019
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syukseferagic

NPS Availability

NPS I'm just wondering if Lithium has integration with NPS survey via Facebook channel? As for now, Twitter already has it.
by syukseferagic New Commentator latest reply 03-06-2019
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jhaze

Obtaining metrics on a clickable banner in community

Hello Lithium Community!Anotha day, anotha dolla--- question from me 🙂We have clickable banners all throughout our community. These clickable banners are usually links to useful information to get me...
by Frequent Advisor Frequent Advisor latest reply 03-06-2019
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esullivan

Is appending search parameters to URLs clicked after doing a search new?

Was this a recent addition or did I just not notice it before?  When I click a link from a search results page, the subsequent URL includes the search parameters...is that new or has it always been th...
by Occasional Advisor Occasional Advisor latest reply 03-06-2019
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sleslie2017

Looking for Platform Migration Tips, Gotchas and Resources

Our team is working on migrating off of JiveX and I wanted to throw a few questions out there. I've been through this before but with a different company. Tech, offerings and trends are changing rapid...
by Occasional Advisor Occasional Advisor posted on 03-05-2019
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Rachie1986

Number of members that have logged in within 6 months

I need to view the members that have logged in over the past 6 months only. I'd like to measure how active my community is in terms of the members that have signed in/logged in within the last 6 month...
by Frequent Advisor Frequent Advisor latest reply 03-05-2019
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Raya

Salesforce Case Assignment Rules

We're configuring the Lithium SFDC Connector now and were told Lithium can't pass the data needed to trigger Case Assignment rules in Salesforce. For those using the connector for cases - how are you ...
by Occasional Contributor Raya Occasional Contributor posted on 03-04-2019
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Fellsteruk

An Unexpected Error has occurred - Anyone seen this?

Hi,Just curious if anyone else who uses Google Analytics "GA" has ever tracked error message volumes and specifically the "An Unexpected Error has occurred" Using GA I've been able to confirm that thi...
by Honored Contributor Honored Contributor Honored Contributor latest reply 03-04-2019
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tzhsctha

How to measure solution rate with multiple solutions

In our business it is important that we can show a solution rate for the community, i.e. a percentage of how many of the totally created topics are solved. This was simply possible as long as we only ...
by Occasional Contributor tzhsctha Occasional Contributor latest reply 03-04-2019
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oleh-kastornov

Usage of "messages.widget.recent-posts" and "pager" on the CommunityPage

Hi everyone! In according to designs I need to show all topics with pagination on the Community Page. I was trying to use XML description from Recent Posts Page  <add to="main-content"> <componen...
by oleh-kastornov New Commentator latest reply 03-01-2019
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