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Khoros Community Discussions

Curious about our platform? Looking to connect on social technology? You've come to the right place.
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deirdreyee

Exactly what should the CSV look like - Import Roles

Hello! I want to use the import roles feature and want to make sure I do it right. I'm putting the usernames in and they all have roles already, various roles. Do I need to have a Column A with all us...
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GlennD

Follow up with customers on value analytics comments?

Hi,We currently use the Community Experience Survey on our communities and I was curious if anyone has had much success following up with customers who leave a negative comment?The majority of survey ...
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Bhardcastle_

Can I lock a post after the best answer has been selected?

HelloIs there a way to lock a post after it has been selected as the best answer? I know there are several ways of locking down an entire thread after reading the forum.We are wanting to stop a post f...
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jamiemccardle

LSI Quick Timeout

LSI is logging out due to inactivity after one to two minutes recently.  Is this something new?  Is anyone else experience a quick timeout?
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i_am_ryan

Tracking "Accepted Solutions" email

Hello ya'll I'm curious to how you are or have been tracking accepted solutions emails. We currently have ours set to 2 days after the OP has been responded too. I'm wondering if you have some interes...
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AmyAtIntuit

How to Hyperlink Phone Numbers

Does anyone know how to hyperlink phone numbers on the Lithium/Khoros community platform so that it is clickable on windows browsers (i.e. firefox, chrome, edge, etc)?I am currently using the followin...
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MacLit

Deep dive into Community Search mechanics

Hello everyone,I am responsible for our B2B Community where we provide service information for 3rd party companies interested in our internal documentation. It is critical for us that users can search...
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msuniga

Queue Counter

Is there a way to see how many conversations are in the queue? I've previously used Lithium which would show how many are in the queue. It can seem a little daunting to never know how many more conver...
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NicolaC

Updating default email notification settings

Our default email settings are all currently set to 'Never'. If we update these defaults to 'Immediately', does it impact existing users or only new users?
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Jhonmicky

Ooyala hosting service for embedded video vs attached video

Hello everyone,,,Embedded Video(inserted through RTE😞As all videos uploaded/embedded to a Lithium community are hosted by Ooyala. So is there any way to get the file size from Ooyala videos if video ...
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