Two parter question here:1) Is there a way to identify how many people actually navigate to the system help available with My Settings? Can I do this by role?2) Best practices around using system help...
Hi folks, our community has reached a point where we have to bring a bit more order into it. As far as I can see there are two options: More boards or subboards and labels. (We're are using tags alrea...
I'm working on rolling out a 'getting started' forum in the community. We have quite the list of things we want to tell users (I know being simple and minimal helps, in the case we don't want to cut a...
Hello, We host many concurrently running events a year and are looking for a solution that will pull comments across all these very active Facebook event pages into one place. If I add a Facebook acco...
Hello! As I plan for 2020 (eek) I'm wondering what have you found the best structure is for your team. I already checked out some great blog posts on the Community but would like to hear about your pe...
Hello! I want to use the import roles feature and want to make sure I do it right. I'm putting the usernames in and they all have roles already, various roles. Do I need to have a Column A with all us...
Hi,We currently use the Community Experience Survey on our communities and I was curious if anyone has had much success following up with customers who leave a negative comment?The majority of survey ...
HelloIs there a way to lock a post after it has been selected as the best answer? I know there are several ways of locking down an entire thread after reading the forum.We are wanting to stop a post f...
Hi Everyone.
I have seen the question here more often about locking solved topics and how to (automatically) make that happen. There have been many ideas posted here as well so the "want" is clear.
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When I am in LSW and try to respond to a thread it tells me that there isn't an account available for responding? Is this the normal behavior? How does one respond via LSW back to community?
Hello ya'll I'm curious to how you are or have been tracking accepted solutions emails. We currently have ours set to 2 days after the OP has been responded too. I'm wondering if you have some interes...
Does anyone know how to hyperlink phone numbers on the Lithium/Khoros community platform so that it is clickable on windows browsers (i.e. firefox, chrome, edge, etc)?I am currently using the followin...
Hi everyone, I'm currently moving a large volume of topics from one board to another. I've set my page to view the maximum number of topics that it can, so that I can batch process bigger chunks. But ...
Hello everyone,I am responsible for our B2B Community where we provide service information for 3rd party companies interested in our internal documentation. It is critical for us that users can search...
Is there a way to see how many conversations are in the queue? I've previously used Lithium which would show how many are in the queue. It can seem a little daunting to never know how many more conver...
Our default email settings are all currently set to 'Never'. If we update these defaults to 'Immediately', does it impact existing users or only new users?
Hello everyone,,,Embedded Video(inserted through RTE😞As all videos uploaded/embedded to a Lithium community are hosted by Ooyala. So is there any way to get the file size from Ooyala videos if video ...
Hello!I gave a group of our employees the Analytics role in our Community. We want them to be able to see User Metrics in the Community Admins Metrics section.However, it's now showing up. Only Advanc...
Good day everyone,My community has just migrated to Lithium from Jive and I have a functionality question.I believe the best way to make an announcement or teach a best practice is with a blog; correc...
