System Help versus Custom TKB Help in Community
Two parter question here:1) Is there a way to identify how many people actually navigate to the system help available with My Settings? Can I do this by role?2) Best practices around using system help...
by
1
5
|
1
|
5
|
||
Ad labels to therads afterwards
Hi folks, our community has reached a point where we have to bring a bit more order into it. As far as I can see there are two options: More boards or subboards and labels. (We're are using tags alrea...
by
1
4
|
1
|
4
|
||
What does your 'Getting Started' forum look like?
I'm working on rolling out a 'getting started' forum in the community. We have quite the list of things we want to tell users (I know being simple and minimal helps, in the case we don't want to cut a...
by
1
5
|
1
|
5
|
||
Facebook Event Support
Hello, We host many concurrently running events a year and are looking for a solution that will pull comments across all these very active Facebook event pages into one place. If I add a Facebook acco...
by
mnisbet
New Commentator
latest reply
10-14-2019
0
3
|
0
|
3
|
||
Community team structure
Hello! As I plan for 2020 (eek) I'm wondering what have you found the best structure is for your team. I already checked out some great blog posts on the Community but would like to hear about your pe...
by
2
4
|
2
|
4
|
||
Exactly what should the CSV look like - Import Roles
Hello! I want to use the import roles feature and want to make sure I do it right. I'm putting the usernames in and they all have roles already, various roles. Do I need to have a Column A with all us...
by
1
2
|
1
|
2
|
||
Follow up with customers on value analytics comments?
Hi,We currently use the Community Experience Survey on our communities and I was curious if anyone has had much success following up with customers who leave a negative comment?The majority of survey ...
by
0
3
|
0
|
3
|
||
Can I lock a post after the best answer has been selected?
HelloIs there a way to lock a post after it has been selected as the best answer? I know there are several ways of locking down an entire thread after reading the forum.We are wanting to stop a post f...
by
Bhardcastle_
New Commentator
latest reply
10-08-2019
0
1
|
0
|
1
|
||
Best practice sharing - Locking topics after they receive a solution.
Hi Everyone.
I have seen the question here more often about locking solved topics and how to (automatically) make that happen. There have been many ideas posted here as well so the "want" is clear.
...
by
![]() ![]()
11
11
|
11
|
11
|
||
LSI Quick Timeout
LSI is logging out due to inactivity after one to two minutes recently. Is this something new? Is anyone else experience a quick timeout?
by
1
3
|
1
|
3
|
||
No Account Available for Responding - LSW
When I am in LSW and try to respond to a thread it tells me that there isn't an account available for responding? Is this the normal behavior? How does one respond via LSW back to community?
by
1
3
|
1
|
3
|
||
Tracking "Accepted Solutions" email
Hello ya'll I'm curious to how you are or have been tracking accepted solutions emails. We currently have ours set to 2 days after the OP has been responded too. I'm wondering if you have some interes...
by
0
2
|
0
|
2
|
||
How to Hyperlink Phone Numbers
Does anyone know how to hyperlink phone numbers on the Lithium/Khoros community platform so that it is clickable on windows browsers (i.e. firefox, chrome, edge, etc)?I am currently using the followin...
by
0
1
|
0
|
1
|
||
Bulk moves, is there a quicker way?
Hi everyone, I'm currently moving a large volume of topics from one board to another. I've set my page to view the maximum number of topics that it can, so that I can batch process bigger chunks. But ...
by
0
4
|
0
|
4
|
||
Deep dive into Community Search mechanics
Hello everyone,I am responsible for our B2B Community where we provide service information for 3rd party companies interested in our internal documentation. It is critical for us that users can search...
by
3
4
|
3
|
4
|
||
Queue Counter
Is there a way to see how many conversations are in the queue? I've previously used Lithium which would show how many are in the queue. It can seem a little daunting to never know how many more conver...
by
msuniga
New Commentator
latest reply
10-03-2019
0
1
|
0
|
1
|
||
Updating default email notification settings
Our default email settings are all currently set to 'Never'. If we update these defaults to 'Immediately', does it impact existing users or only new users?
by
0
1
|
0
|
1
|
||
Ooyala hosting service for embedded video vs attached video
Hello everyone,,,Embedded Video(inserted through RTE😞As all videos uploaded/embedded to a Lithium community are hosted by Ooyala. So is there any way to get the file size from Ooyala videos if video ...
by
Jhonmicky
New Commentator
latest reply
10-03-2019
0
1
|
0
|
1
|
||
Analytics Role - show User Reports
Hello!I gave a group of our employees the Analytics role in our Community. We want them to be able to see User Metrics in the Community Admins Metrics section.However, it's now showing up. Only Advanc...
by
1
2
|
1
|
2
|
||
Adding replies to a Blog - Your assistance please
Good day everyone,My community has just migrated to Lithium from Jive and I have a functionality question.I believe the best way to make an announcement or teach a best practice is with a blog; correc...
by
0
10
|
0
|
10
|