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Khoros Community Discussions

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jhaze

Admin: Allow users to post externally hosted videos

Hi all -I'm looking to test the following functionality found in admin (Features > Video > Admin: Allow users to post externally hosted videos)Can anyone share some highlights of doing this in your co...
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mvanpelt

Metrics & Key Ratios

I am trying to get a better sense of what Lithium recommends  the following ratios should be or what others are using to benchmark? Average minutes to 1st reply < 1200 minutesTopics with First Replies...
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mvanpelt

Support Ticket Deflection Metrics

We are wondering what metrics Lithium or other customers recommend are leading indicators to Support Ticket deflection. We are creating a deflection score card for our customers to determine if the Co...
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mhock

Salesforce Integration -Transfer of screenshots for KB articles

I am researching the Salesforce integration.  We don't currently own it.One task we would want to be able to achieve is to automatically transfer posts in Lithium to become KB articles in Salesforce. ...
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Wendy_S

Lead vs Lag metrics - How do you measure?

Hi!I wonder if anyone went through the exercise of defining lead vs lag metrics for their community. We consider our NPS, CES and TCR metrics as our lag metric (Our KPI's) and with the multitude of le...
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james_D_

Interactive Kudo and comment counters?

Hey team, have been searching around to no avail on this question. Is there anyway to make our "kudo" and "reply" counter interactive? That is - make the quote bubble open up to a reply, and make the ...
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khill

Admin User Reports - Sign In 0 In Last Sign In Date Range

Hi Khoros Community,It's possible I am missing something obvious here, so if so don't hesitate to tell me 🙂.I am using the Admin>User Reports to get some user extracts.  I want to see all of the user...
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nicoleguzzo

Where do signatures appear?

Hello all,I'm trying to figure out signatures. Are they supposed to appear at the bottom of EVERY piece of content you post? (Ex. your own blogs, your own ideas, your own discussions, comments on othe...
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KristenMeren

Change Header Image in Notification Emails

Hello,I am working on updating our notification emails in Studio > Text Editor > Email Text. First, is there any way to mass edit the templates, or is it necessary to go one by one? Secondly, is there...
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Tim_Dickinson

Conditional moderation for posts with attachments?

I know that the default permissions are that non-admin Community users cannot add attachments to the Discussion posts they make, though this can be turned on and certain controls applied.Is it possibl...
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