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joshdu

Problem with Calendar Search

We are trying to find the best way to get analytics on a certain franchise (Marvel, Spider-Man, Mario, etc.)The solution we were given was to have the corresponding label added to each post so when we...
by joshdu New Commentator latest reply 09-27-2019
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Adrian_Cabello

Logging User Activity

Hi Everyone, I am interested in the idea of logging user activity to better understand how they use my community. Ideally I would want to see in aggregate the actions users take and the users journeys...
by Occasional Contributor Adrian_Cabello Occasional Contributor latest reply 09-27-2019
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sandy56006

Not recieving emails on case replies

Hi, We're not receiveing email on case replies on case portal. Any idea, what could be the issue? Thanks!Santosh
by Occasional Advisor Occasional Advisor latest reply 09-27-2019
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Michael499

is there a PDF that covers all the features of Forums?

is there a PDF that covers all the features of Forums?  I can't find any detailed product information in the marketing material.  I would like a detailed list of features - e.g threaded vs flat, avata...
by Michael499 New Commentator latest reply 09-26-2019
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saraforslund

Is it possible to retreive a list of TKB articles that are missing added SEO?

Hi,We have tons of articles to which we have not added metadata. Is it possible to export a list of TKB articles that are missing this added data?Thanks in advance!
by Contributor saraforslund Contributor latest reply 09-26-2019
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jxwilson

How do you deal with backlinking?

Hey fellow Community Managers. I've noticed an increase in backlinking in our Community and I'm trying to decide the best way to deal with it programmatically. In general, if we find that someone is b...
by Occasional Contributor jxwilson Occasional Contributor latest reply 09-24-2019
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calebmt

"Start a Topic" Button Not on Label View of Forum

I've just realized when a label on any of our forum pages is selected, users (even myself as admin) can then no longer "Start a Topic." Is there a way for them to be able to still create a new thread ...
by Valued Contributor Valued Contributor latest reply 09-23-2019
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Darel

Can you set an alert based on keywords

Hello everyone,,I know spam filter has keywords for posts to automatically get put into spam.  What I am looking for are those that sometimes do not get caught.  I was told there might be a way for me...
by Occasional Contributor Darel Occasional Contributor latest reply 09-23-2019
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akot96

How do you edit the bravo/kudos weight of individual users?

Hi all, I am looking to give a group of trusted customers to have a greater weight in the distribution of bravos. This is so that I can add a more human measure to tell quality posts from non quality ...
by Occasional Advisor Occasional Advisor latest reply 09-20-2019
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CarolineS

AMA best practices?

Hello community!I swear I have seen a "Community AMA Best Practices" document somewhere - has anyone come across such a thing? (I've found some kind-of-old threads here on the Khoros community, but no...
by Honored Contributor Honored Contributor latest reply 09-20-2019
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KiranChadha

Custom reports in Idea Exchange

Hi, I would like to create a simple report in Idea Exchange - with a list of ideas submitted, user name / screen names, idea status, kudos received, comments received, etc.Does such a report exists? I...
by Occasional Contributor KiranChadha Occasional Contributor latest reply 09-19-2019
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JuMir

Problems with editing tkb articles

Hi all,since a few days - probably at the same time as the migration to AWS- we have problems to process tkb articles. There is simply no content in the article body area in the articleeditorpage, ric...
by Occasional Contributor JuMir Occasional Contributor latest reply 09-18-2019
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Toby

How do I hide a Group

Good day everyone,I am doing some clean-up and would like to hide some Groups that are no longer active but would like to hold on to the content. I have found this article: Archive a Group, but is the...
by Esteemed Contributor Esteemed Contributor latest reply 09-18-2019
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kgroneman

Number of nodes vs performance?

On our site,  we've been saving archives for years.   After all, someone MAY need some of that data someday.   We have many more archived nodes than we do public.   My question is:  Does the number of...
by Honored Contributor Honored Contributor latest reply 09-17-2019
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sarah_m

Community Badge redesign

As part of a gamification project we have redesigned our badges and ranking structure. We are currently in the process of creating images for the new badges and looking for some inspiration.Can anyone...
by Occasional Contributor sarah_m Occasional Contributor latest reply 09-17-2019
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jbarai

How to store the JSON data from a response in a JS variable?

Hi,I'm a beginner and getting used to Lithium. I have an endpoint that makes an http GET request, now I would like to use the JSON data that I get from that endpoint and store it in a JavaScript varia...
by jbarai New Commentator posted on 09-16-2019
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mhock

Software Peers: How do you let your customers know about your known issues?

Hello Everyone,I posted this inquiry a little over a year ago.  I didn't however have enough knowledge of what to ask.First, please chime in if you publish any of your known issues (doesn't have to be...
by Frequent Advisor Frequent Advisor latest reply 09-16-2019
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Parvez_AL

Minutes to first solution raw data calculation

I had question about how minutes to first solution is calculated.When the raw data sorted by mins to first solution is exported( for 1 month)  then the average usually does not match with the one show...
by Occasional Contributor Parvez_AL Occasional Contributor posted on 09-13-2019
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KateF

Inserting video

Hi all,Has anyone noticed that the "insert video" option only seems to appear on PC desktop?The button doesn't appear in the message editor on iPad (safari) or Samsung S10+ (Chrome), and my users are ...
by Valued Contributor Valued Contributor latest reply 09-12-2019
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dkytasaari

User Management option for one specific category; deny for all other categories

I'm trying to set up a Moderator role that only has the User Management permission to "Manage roles, user bans, and abuse notifications in admin and user profiles" over one specific category.  In all ...
by Occasional Advisor Occasional Advisor latest reply 09-12-2019
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