Showing results for 
Show  only  | Search instead for 
Did you mean: 

Autoreply on Private Messaging

Hi all,

Is it possible to trigger an autoreply or an auto-email to the sender of a private message? Something to the effect of "We received your private message...we will get back to you within x hours." as the autoreply message. 



6 Replies 6


It is not possible at the moment for PM.

You can post this Idea over here.

Expecting your Kudos and Accepted Solution to my replies.

Hi is this for the Community platform or for Social?  We have one currently set up on Twitter through SMM that helps us to get people where they need to be. 

This is for the Community platform

Hi LorraineF

Would you be able to share how you set this up for Twitter?  Thanks in advance!  

Hi originally this was set up with Twitter but they no longer support it.  However, we do have a set of templates that we set up with help from our account manager. These are based on the most popular questions that we need to ask our customers.  Hope this helps

Thanks @LorraineF. Just to confirm, your account manager helped you set up automated messages for these popular questions?

Welcome to the Technology board!

Curious about our platform? Looking to connect on social technology? You've come to the right place!

Are you a Khoros customer? For direct assistance from our Support team, please visit the Support Forum.