Banning unknown users to accept solutions

[aagurto]

Hey guys, 

We've noticed that non-registered users in our community have available the "accept as solution" button and they're able to click on it. It's becoming an issue for us because they're not even accepting the right solution; they're just clicking anything. 

Any how, I've looking for a way to deactivate the button, but I can't find any post with this solution. Does it have anything to do with studio? Something our programmer should look into? 

Thank you so much for reading! 

Hope to hear from you 🙂

Angie

[Fellsteruk]

Hi, 

What do you have set as the default permissions for Solutions? sounds liek its set to Grant, i would suggest you restrict this to "DENY", you can check if you go to Community Admin and go to the following:

USERS>PERMISSIONS>DEFAULTS

Scroll down to "Accepted Solutions"  and you should be able to check and chage as needed. 

Hope this helps. 

[aagurto]

Thank you so much!

[aagurto]

Hey @Fellsteruk

This issue keeps happening. I´ve already set the option to DENY. 

Could you think of anything else? 

I'll keep looking into it. 

Thanks in advance.

Angie

[Fellsteruk]

Check to see if they have any roles. If they have a role which have that set to grant it will overwrite the defaults. I suspect that's what's happening.

[aagurto]

I'll be checking into this. Thank you.

Ang