Broadcast email to community

[KelvinJ]

Hi there

Is there currently any way to send a mass, broadcast email to all community members? (Preferably an HTML mailer)

I can't seem to find anything on this in the KB.

Thanks so much

[Fellsteruk · Accepted solution]

Hey

Not from the platform but you could do a group/bulk PM. We use a separate tool for email comms as the LI platform doesn't have an email comms tool for that type of use. 

You our could export all user emails and use a mailer app to mass mail them? 

[KelvinJ]

Thanks Stephen! I thought that might be the case.
What is the easiest way to export all the user emails?

[Fellsteruk]

I would suggest best way would be in admin dashboard. Go to metrics than user reports.

You can export a csv of all users or filter by role or activity if you just want to email a subset.

Just be sure to make sure the email address is included in the list of fields, if exporting all users it may take a little while so remove any fields you don't need to save some time and size of export

Good luck 🙂

[KelvinJ]

Brilliant! Thanks so much. Hope to see you at LINC. Beers on me.

[Fellsteruk]

I'm still working on getting out there for linc15 but i'll hold you to that if i make it 🙂

[niiiiiiiiiik]

How do you know if someone has set their account to "Don't send me any community emails"?

[JasonHill]

You don't @niiiiiiiiiik.

Hence the need for something like this http://community.lithium.com/t5/Product-Ideas/Build-a-Message-Manager/idi-p/186374 that you could use to email everyone except those that have opted out.

J

[niiiiiiiiiik]

Given that a big thumbs up! Thanks @JasonHill

[carnould]

Hi, How do you do a group/bulk PM?

Thanks,

Christine

[Limydoo]

@carnould, you should be able to access this via the messages page. By default there should be a tab that reads "Compose group message". Providing you have permissions enabled on your profile, I believe the default path is /t5/notes/privatenotespage/tab/bulk.

[Fellsteruk]

It's worth noting that the bulk pm is limited to batches of 20k.

[ionyema]

Hi, 

If I wanted to do a bulk DM, how would I do this?

I clicked on "Send as broadcast message" but it's still asking me to enter usernames. 

[JasonHill]

Hi @ionyema,

Is this something you plan on doing regularly?

I would recommend exporting your database out into another email tool. 

Jason